Case Manager- Columbia

State of South Carolina; Columbia (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plan options

Paid vacation and sick leave

Job summary

State of South Carolina seeks a detail‑oriented professional to prepare child support cases for Family Court and assist DSS attorneys in the courtroom, including interstate case processing and client services. The role involves follow‑up, parent locate, and ensuring accurate, confidential record keeping in agency systems.

The position is located in Columbia, SC, with opportunities to support clients and collaborate with the Office of Integrated Child Support Services.

Qualifications

• High school diploma plus relevant program experience.
• Bachelor's degree may substitute for experience.
• Ability to follow agency policies and protect PII.

Responsibilities

• Prepare child support cases for Family Court.
• Assist in courtroom activities under DSS attorneys' supervision.
• Follow up on cases, locate parents, and process interstate cases.
• Maintain case records and narrative documentation in the agency system.

Skills

Communication

Record keeping

Interpersonal skills

Interviewing

Education

High school diploma

Bachelor's degree acceptable with experience

Tools

IVD system

Case management software

Job description

Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.

Job Responsibilities

Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.

Job Duties

• 30% - COMMUNICATIONS & CORRESPONDENCE Communication with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services; adds support order data to IVD system, as well as financial information to ensure distribution of collections.
• 25% - MAINTAINS & EVALUATES Maintains case records, case narrative recordings written and electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely and accurate manner. Maintains control of assigned caseload; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions. Examples of possible areas would be service of process and scheduling of cases.
• 25% - SERVICES & SUPPORT Refers appropriate non-custodial parents to the SNAP Employment and Training program. Interprets child support services programs to clients, general public, and to the community as needed. Provides services in accordance to agency policy and procedure.
• 20% - PREPARES CASES & INTERVIEWS Conducts interviews with custodial parents for paternity cases, interstate support cases, and other cases as necessary. Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data. Other duties as assigned by supervision.

Minimum and Additional Requirements

• A high school diploma and relevant program experience.
• A bachelor's degree may be submitted for the required program experience.

This position is located in Columbia, SC

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.