Case Manager & Family Success Coach — Drive Education & Impact

Union-County-Community-Action,-Inc; Monroe (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness (PSLF)

Medical, Dental, Vision Insurance

Company Paid Life Insurance

Short-Term Disability Insurance

401(k)

12 Paid Holidays

Paid Annual & Sick Leave

Tuition Assistance

Employee Referral Program

Professional development

Career growth opportunities

Meaningful work

Job summary

Union County Community Action, Inc. in Monroe, NC is seeking a Case Manager/ Success Coach to support families through Head Start and Community Services programs. The role combines family coaching, resource coordination, male engagement initiatives, and case management to help participants achieve education, employment, and personal success.

Schedule: Monday–Friday 7:30am-4:30pm (40 hours/week). Eligible PSLF and comprehensive benefits are offered, including medical, dental, vision, life

Qualifications

• Bachelor's degree in social services or a related field is required
• 1–3 years of related experience with children, families, or community programs preferred
• Experience in case management, family services, community outreach, or social services preferred
• Strong communication, organization, and relationship-building skills

Responsibilities

• Recruit eligible families and program participants
• Develop and follow up on Family Partnership Agreements and service plans
• Connect families with community agencies and support services
• Provide coaching and mentoring related to education, employment and personal success
• Determine eligibility and assist participants with service applications
• Facilitate workshops based on assessed needs and available resources
• Conduct home visits and follow up on referrals and family needs
• Maintain accurate records and data entry within ChildPlus
• Collaborate with site staff and community partners to coordinate services
• Complete needs assessments and ROMA-based service planning
• Assist with program recruitment and outreach efforts
• Support Head Start and CSBG performance goals and standards

Skills

Communication skills

Organization

Relationship-building

Education

Bachelor's degree in Social Work, Sociology, Psychology, Human Services, or related field

Job description

Union County Community Action, Inc. in Monroe, NC is seeking a Case Manager/ Success Coach to support families through Head Start and Community Services programs. The role combines family coaching, resource coordination, male engagement initiatives, and case management to help participants achieve education, employment, and personal success.

Schedule: Monday–Friday 7:30am-4:30pm (40 hours/week). Eligible PSLF and comprehensive benefits are offered, including medical, dental, vision, life