Case Manager: Family-Centered ABA Services

North Carolina Behavior; Charlotte (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Full benefits package

Health insurance 95% covered by the公司

Dental insurance

Vision insurance

Life insurance

401K with match

Holiday pay

PTO

Job summary

North Carolina Behavior is seeking a dedicated Case Manager to oversee a defined caseload within the client operations team. You will foster strong relationships with families and providers, coordinate services, and ensure timely staffing and documentation.

Your responsibilities include communicating regularly with families, guiding team providers, resolving service issues, obtaining insurance authorizations, and maintaining up-to-date records and databases.

Qualifications

• Experience documenting client interactions and progress notes.
• Ability to maintain confidentiality and HIPAA compliance.
• Strong organizational skills with attention to detail.
• Ability to multitask and manage caseloads.
• Proficient with computer systems and databases.

Responsibilities

• Foster and sustain ongoing communication with families, cultivating rapport from intake through ongoing services.
• Provide guidance to providers to enable optimal care for families.
• Proactively address and resolve service-related issues.
• Ensure timely receipt of patient progress reports.
• Assist in securing insurance authorizations.
• Monitor utilization and ensure authorized hours are used effectively.
• Collaborate with recruiters to hire staff and manage onboarding.
• Record and document all interactions with clients and providers.
• Maintain up-to-date client databases and participate in team meetings.
• Uphold policies, ethics, confidentiality, HIPAA, and applicable laws.

Skills

Documentation & organization

Attention to detail

Multitasking

Communication skills

Computer skills

Adaptability in fast-paced env

Job description

North Carolina Behavior is seeking a dedicated Case Manager to oversee a defined caseload within the client operations team. You will foster strong relationships with families and providers, coordinate services, and ensure timely staffing and documentation.

Your responsibilities include communicating regularly with families, guiding team providers, resolving service issues, obtaining insurance authorizations, and maintaining up-to-date records and databases.