Case Manager -Employment Supports Boston (DDS)

Morgan Memorial Goodwill Industries, Inc.; Boston, Northern (MA, KY); On-site; USD 52,000 - 75,000; Full time

Job summary

Morgan Memorial Goodwill Industries, Inc. is seeking a Career Navigator in Boston to provide counseling and job placement support for program participants. The role involves developing a comprehensive career plan, conducting intakes and assessments, and guiding participants toward employment in their target fields.

The position entails delivering career coaching, coordinating with community partners, and maintaining case documentation in line with regulations and Goodwill standards.

Qualifications

• Bachelor's degree or Associate's degree plus two years relevant experience.
• One year of experience in a comparable role.
• Experience providing services to persons with disabilities or barriers to employment.
• Active listening and responsive communication skills.
• Excellent organizational, time-management, and problem-solving skills.
• Ability to prioritize and multi-task effectively.
• Strong interpersonal and customer service abilities.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams).

Responsibilities

• Provide career advising to help participants reach career goals.
• Conduct interest and skill assessments to guide career planning.
• Review resumes and offer feedback to improve effectiveness.
• Assist with job searches and online applications.
• Provide career coaching and case management for participants.
• Develop partnerships with community organizations and schools.
• Create and run group and individual job search workshops.
• Document case notes and services per policies and regulations.
• Maintain up-to-date knowledge of career resources and labor markets.
• Maintain discretion, confidentiality, and professionalism in all duties.
• Perform duties in line with Goodwill policies; other duties as assigned.

Skills

Active listening

Organizational skills

Time management

Problem solving

Prioritization

Multitasking

Interpersonal skills

Customer service

Education

Bachelor's or Associate's degree + 2 years relevant experience

Tools

Microsoft Office

Word

Excel

PowerPoint

Teams

Job description

Case Manager -Employment Supports Boston (DDS)

1010 Harrison Ave, Boston, MA 02119, USA

Job Description

Posted Thursday, August 13, 2026 at 4:00 AM

Morgan Memorial Goodwill Industries' mission is to help individuals with barriers to self-sufficiency to achieve independence and dignity through work. Not charity, but a chance.

SUMMARY:

The Career Navigator is responsible for providing career counseling and job placement assistance resulting in optimal employment outcomes for program participants. Assists in developing a comprehensive career plan, and supports participants to achieve the steps in their plan and ultimately gain employment in their targeted career. Serves as the point-of-contact and resource for participants assigned to a caseload, completing intakes, assessments, and other required documentation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the essential duties required of the Career Navigator position.

• Provides career advising services to help participants reach their career goals and objectives.
• Conducts interest and skill-based assessments to determine an individual's interests, aptitudes, and personality traits that could impact their interest and goals in a particular career field.
• Reviews resume and provides feedback on how to improve resume effectiveness.
• Provide job search assistance including helping participants apply for jobs online.
• Provides career coaching and case management for participants.
• Reaches out to community organizations, collaborators, or schools to assist with partnerships.
• Creates and facilitates group and individual job search workshops.
• Documents case management and support services provided to participants in accordance with Goodwill and regulatory standards.
• Maintains up-to-date knowledge and familiarity with career advising services, industry trends, labor markets, training resources, and programs.
• Exercises good judgement, discretion, confidentiality, and sensitivity.
• Performs duties in accordance with Goodwill's standard policies and procedures.
• Other duties as assigned.

LEVEL OF RESPONSIBILITY

• Employee makes decisions within clearly prescribed areas referring matters that fall outside that area to others.
• Employee recommends actions and alternatives to supervisor and others.
• Advises participants on proper use of company services.

SUPERVISORY RESPONSIBILITIES

• Does not have any supervisory responsibilities.

QUALIFICATION REQUIREMENTS:

• Bachelor's degree or Associate's degree plus two (2) years relevant experience.
• One (1) year of experience working in a comparable role in addition to above.
• Professional experience providing services to persons who have disabilities and/or other barriers to employment such as poverty, welfare dependence, English language barriers, ex-offender status, age, and homelessness.
• Possess active listening & response skills.
• Must have excellent organizational, time-management, and problem-solving skills.
• Ability to efficiently prioritize and multi-task.
• Exceptional interpersonal and customer service skills.
• Proficiency in Microsoft Office, particularly Word, Excel, PowerPoint, and Teams.
• Satisfactory results of all required background checks.

WORKING CONDITIONS AND PHYSICAL EFFORT

The work environment characteristics described here are representative of those a Career Navigator encounters while performing the essential functions of this job.

Physical Demands/Efforts

• Must be able to sit for prolonged periods of time working on a computer.
• Work performed is typically sedentary with occasional periods of walking and standing.
• May require stooping, kneeling, crouching, reaching, and crawling.
• Utilizes finger dexterity to perform computer operations, handle or feel objects or controls.
• May be required to lift or move up to twenty (20) pounds at times.

Mental & Visual Demands

• Significant level of mental concentration required to manage multiple complex tasks.
• Work requires frequent visual effort for extended periods of time.
• Specific vision abilities required include close vision, distance vision, and peripheral vision.

• Working environment is typical of an office setting and the noise level is usually moderate.

AMERICANS WITH DISABILITIES ACT

Morgan Memorial Goodwill Industries, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

1010 Harrison Ave, Boston, MA 02119, USA