Program Manager - North Shore Employment Supports

Morgan Memorial Goodwill Industries, Inc.; Beverly (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Morgan Memorial Goodwill Industries, Inc. is seeking a Program Manager to lead North Shore Employment Supports, overseeing job readiness and placement services for individuals with disabilities and other barriers to employment.

The role includes day-to-day outreach to partner organizations and coordination of services, while ensuring compliance and quality program delivery. The position requires supervising staff, developing career plans, and managing referrals and intake processes.

Qualifications

• Bachelor’s Degree in Human Services or related field; 2-3 years in vocational services environment.
• Strong reading, analysis and interpretation of business materials; ability to write reports.
• Excellent presentation and communication skills; ability to convey information to diverse groups.
• Satisfactory results of all required background checks.

Responsibilities

• Directly supervise staff and carry out supervisory responsibilities per policy.
• Interviews, hires, trains, and retains employees.
• Plans, assigns and directs work; assesses performance.
• Provides direct case management and job readiness and placement services to participants.
• Develops Career Plans and ISP’s (Individual Service Plans) and conducts status assessments.
• Liaises with referral sources, coordinates intake and referrals for vocational services.
• Tracks program performance vs. goals and uses data tools (ETO).
• Maintains billing paperwork and coordinates with referral sources for payments.
• Attends and participates in organizational and departmental meetings.

Skills

Staff supervision

Analytical skills

Communication skills

Presentation skills

Education

Bachelor’s Degree in Human Services or related field

Job description

Program Manager - North Shore Employment Supports

Job Description

Morgan Memorial Goodwill Industries' mission is to help individuals with barriers to self-sufficiency to achieve independence and dignity through work. Not charity, but a chance.

SUMMARY:

The Program Manager is responsible for managing and providing short–term/long-term job readiness and placement services to a wide range of individuals with disabilities and other barriers to employment and are designed to help them enter the workforce and advance to a level that will support self‑sufficiency. The incumbent will have day to day responsibility for outreach to community based organizations for referrals and coordination of services. Oversight responsibility includes participant management, staff supervision, implementing compliance efforts with applicable laws and regulations and providing direct service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Directly supervises staff and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Interviews, hires, trains, and retains employees
• Plans, assigns, and directs work
• Appraises and assures employee performance
• Provides direct case management and job readiness and placement services to program participants.
• Design and implement training programs. Assure
• Develops Career Plans, ISP’s (Individual Service Plans) and status assessments
• Attends meetings referral sources.
• Maintains written documentation in ETO pertaining to case management services
• Manages DDS contracts and maintains working relationship
• Oversees and coordinates intakes and referral process for vocational services.
• Receives phone calls and other applicable correspondence from referral sources; requests and obtains necessary referral information from referral sources.
• Schedules program tours and start dates; performs tours for referred individuals.
• Appropriately screens participants for services based on Goodwill and funder regulations and policies.
• Determines staff assignment to case; sends letters to participants and referral sources documenting referral and start date.
• Key Player with referring agencies, conducts program outreach to referral sources, and markets programs to potential referral sources and funding sources.
• Tracks and reports program performance vs. goals.
• Uses ETO database and other relevant data management tools to track and assure quality data entry and completed participant files.
• Runs ETO reports to track measurable outcomes, competitive and supportive job placements, and service delivery reports.
• Works with staff to ensure correct and timely submission of weekly attendance reports and monthly service delivery reports.
• Completes monthly billing paperwork and tracks payment process with referral sources and Goodwill staff.
• Liaisons with Accounting Department to disseminate and recollect attendance sheets; works with Accounting Department to ensure correct billing in a timely manner.
• Attends and participates in various organizational and departmental meetings.
• Weekly Job Placement and Client Assignment meetings.
• Monthly P&S staff meetings
• Attendance at other meetings as requested (i.e. committees and special projects)
• Perform duties in accordance with Goodwill’s standard responsibilities involving the following categories: business strategy, planning, directions and control; administration, operations, and direct work management; people management.
• Performs other duties as assigned.

QUALIFICATION REQUIREMENTS:

• Bachelor’s Degree in Human Services or related field, 2-3 years of experience in vocational services setting in direct service agency is required. Supervisory and administrative experience is preferred.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Satisfactory results of all required background checks

PHYSICAL DEMANDS:

The physical demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand, walk and reach with hands and arms.

WORK ENVIRONMENT:

The work environment an employee is exposed to while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Normal office environment. Environment can sometimes be noisy.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.