Career Navigator

Goodwill Industries Of Northwest Texas; Lubbock (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Goodwill Industries Of Northwest Texas in Lubbock, TX is seeking a Regular Full Time Professional to help individuals secure and maintain employment. The role provides personalized job coaching, comprehensive case management, and access to employment-related community resources.

You will assess participants’ readiness, create service plans, support resume writing and interview preparation, and build partnerships with local employers to expand opportunities for participants.

Qualifications

• Strong interpersonal and communication skills.
• Experience helping individuals with barriers to employment.
• Ability to travel within Goodwill territory.
• Proficiency in data entry and case management systems.

Responsibilities

• Input and update participant data within 24 hours of contact.
• Conduct individual assessments to identify barriers and referrals.
• Develop and update individualized service plans.
• Assist with resume writing and interview preparation.
• Facilitate employment-related classes and job search strategies.
• Maintain relationships with local employers and coordinate services.
• Conduct follow-up calls for 90 days after placement.

Skills

Interpersonal communication

Empathy

Time management

Organizational skills

MS Word & Excel

Education

High school diploma or equivalent

Post-secondary coursework in Psychology, Special Education, Rehabilitation and Counseling Services, Family Studies, Social Work, or related field

Tools

Excel

NorthStar Assessment

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full Time Professional Lubbock, TX, US

5 days ago Requisition ID: 1901

MISSION STATEMENT

Goodwill is a local non‑profit helping people overcome challenges, build skills, find jobs and grow careers.

Summary:

This position is focused on helping individuals secure and maintain employment by providing personalized job coaching, comprehensive case management, and direct access to employment‑related community resources.

The role includes assessing participants’ employment readiness, creating and tracking individualized service plans, and delivering targeted support to overcome barriers to employment.

A key responsibility is to actively identify job opportunities, prepare participants for the workforce, and build strong relationships with local employers. The position also includes building partnerships within the community, identifying employment opportunities, and educating employers on how Goodwill can support their workforce needs.

Essential Duties and Responsibilities:

All job functions are to be performed following safety guidelines and regulations

• Within 24 hours of client contact, accurately input and update participant data in the case management system, ensuring all relevant information is recorded. Maintain detailed and timely case notes to support service delivery and compliance.


• Conduct individual assessments to identify participant barriers and recommend appropriate services or referrals.


• Complete intake processes and administer assessments for new program participants.


• Develop, document, and regularly update individualized service plans.


• Meet bi‑weekly with participants to monitor progress toward service plan goals.


• Plan, schedule, and facilitate employment‑related classes and events.


• Assist participants with resume writing, interview preparation, and job search strategies.


• Conduct practice interviews and provide constructive coaching.


• Match participants with suitable employment opportunities based on their skills, interests, and experience.


• Notify qualified candidates of job openings and support communication with employers.


• Follow up with participants and employers to evaluate placement outcomes and provide ongoing support.


• Coordinate services and community referrals to help participants meet case management goals.


• Support participants in their job search efforts and document job placements details in case management system. Conduct follow‑up calls for a minimum of 90 days after placement.


• Network each month with local employers, educational institutions, and community partners and relay outcomes in weekly staff meetings.


• Working with team members, Career Navigators are responsible for organizing a Resource Fair and a Job Fair every six months.


• Share participant recommendations with team members and collaborate for effective planning.


• Demonstrate Goodwill’s mission: “Helping people overcome challenges, build skills, find jobs & grow careers.”


• Uphold the Core Four values: “Be Honest, Be on Time, Work Hard, and Be Respectful of Others.”


• Assist at reception and computer bank as needed.


• Complete 12 hours of professional development each year.


• Perform other duties as assigned.

Supervisory Responsibilities:

None

Education and/or Experience:

• High school diploma or equivalent


• Post‑secondary coursework in Psychology, Special Education, Rehabilitation and Counseling Services, Family Studies, Social Work, or related field is preferred. Related experience in social work or similar field may be substituted.


• Experience preferred working with individuals who have disabilities or face other barriers to employment

Qualifications:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrate critical thinking skills with the ability to assess participant needs and provide appropriate recommendations.


• Excellent interpersonal and communication skills.


• Genuine, empathetic approach when working with participants.


• Strong time management and organizational abilities.


• Proficient in Microsoft Word and Excel; must pass the NorthStar Assessment.


• Effective problem‑solving skills; able to remain calm and professional in challenging situations.


• Ability to travel within the Goodwill territory and comply with company vehicle policies.


• Must have valid Texas driver’s license, proof of liability insurance, and good driving record to qualify for Goodwill’s auto insurance policy.


• Ability to travel and drive inside the Goodwill territory and abide by all procedures pertaining to the use of a company vehicle.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Exposed to moderate noise levels in a typical office environment.


• Speaking on the telephone with coworkers, participants, and referring counselors.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Light office work, such as typing, speaking on the phone, and using a computer to enter data.


• Must be able to sit, stand and/or walk for extended periods of time.


• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.


• Must have finger dexterity and hand‑eye coordination to work on computer, telephone, and related office equipment.


• Must be able to occasionally lift up to 20 pounds.


• Must be able to travel as needed.


• Regular attendance is a necessary and essential function.

Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The requirements listed above are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.