Housing Placement Case Manager (Housing Navigation)

Pine Street Inn; Boston (MA); Hybrid; USD 32,000 - 36,000; Full time

Job summary

Pine Street Inn in Boston seeks a Housing Navigation Case Manager to work with a team to develop and execute housing plans for guests experiencing homelessness. You will engage with guests to reduce barriers to housing and create individualized housing plans that lead to stable, affordable homes.

Attention to data entry in HMIS, strong customer service, and collaboration with PSI departments are essential to deliver integrated services and support the mission to end homelessness.

Qualifications

• BSW, BA or BS in a human service-related field required, or 3 years of equivalent social service experience.
• Preferred bilingual abilities: Spanish/English and/or Haitian-Creole; counseling/case management training.

Responsibilities

• Develop and execute housing plans for guests to achieve stable housing.
• Enter guest information into HMIS accurately and timely.
• Collaborate with multiple PSI departments to provide integrated services.
• Provide exceptional customer service to guests and external partners.

Skills

Customer service

Attention to detail

Time management

Education

BSW, BA or BS in a human service-related field

Alternative: HS diploma + 3 years experience

Tools

MS Word

Excel

Job description

Description

SCHEDULE:

40 hours; Monday – Thursday OR Mon, Tue, Wed & Fri 7:30am – 6:00pm

This position follows a four-day work week, consisting of four 10-hour shifts. The regularly scheduled day off will be Thursday or Friday. Candidates may indicate their preferred day off once a job offer has been extended, subject to program and operational needs.

Pays $23.48 - $26 per hour DOE (Salary ranges provided are based on relevant experience and skill set)

LOCATION:

444 Harrison Ave/PSI Shelters & community-based work

SUMMARY OF POSITION:

The Housing Navigation Case Manager (HNCM) will work within a team of case managers to ensure that we develop and execute sustainable and expeditious housing plans for currently homeless guests. The Housing Navigation Case Manager will engage with homeless guests to reduce barriers to housing and develop individual housing plans that will rapidly lead to safe, affordable housing with the supports necessary to sustain achieved housing. The HNCM and their team will work under tight timeframes for accurately entering guest information into the Pine Street Inn’s approved Homeless Management Information System (HMIS). Attention to detail and accuracy is critical in this position, The Housing Navigation Case Manager will provide exceptional customer service both internally and externally and will work in partnership with other PSI departments to provide integrated service delivery, which furthers our mission to eliminate homelessness.

The Housing Navigation Case Manager will work from the following principles:

• All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing.
• Everyone is “housing ready.” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready”.
• Leverage guests’ strengths, assets, and connections to move quickly out of shelters and to any other housing.
• Recognize the impact of violence and victimization on development and coping strategies
• Employ an empowerment model
• Maximize guest choices and control over her/his recovery based in a relational collaboration
• Create an atmosphere that is respectful of the guests’ need for safety, respect, and acceptance
• Emphasize the guests’ strengths, highlighting adaptations over symptoms and resilience over pathology
• Minimize the possibilities of re-traumatization
• Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background
• Solicit guest input and involve guests in designing and evaluating services

Requirements

QUALIFICATIONS:

EDUCATION/TRAINING:

REQUIRED:

• BSW, BA or BS in a human service-related field [can be substituted for High School Diploma and at least three (3) years of equivalent experience in a social service setting]

PREFERRED:

• Bilingual – Spanish/English and/or Haitian-Creole· Certification, training, or formal education in counseling and/or case management

KNOWLEDGE/EXPERIENCE:

REQUIRED:

• A minimum of two (2) years of experience delivering services to a challenged population often struggling with addiction and untreated or under-treated mental health concerns
• Strong computer and math skills - including familiarity with MS Word and Excel Experience
• Practical experience in working collaboratively with homeless individuals creating housing plans and individual service plans
• Experience accessing housing opportunities and subsidy programs for homeless individuals
• Knowledge of the issues related to homelessness and housing

PREFERRED:

• Knowledge and experience utilizing Motivational Interviewing, Trauma-Informed Care, Harm Reduction, Housing First, and Change Theory in practice
• Experience with helping individuals with budgeting