Case Manager & Administrative Assistant (Nonprofit)

salvarmycareers; Iowa City (IA); On-site; USD 22,000 - 26,000; Full time

Job summary

The Salvation Army in Iowa City is seeking a full-time Intake and Case Management worker to support clients with material assistance and referrals. You will conduct intake interviews, assess needs, and document services provided.

Under supervision, you will counsel clients on available resources, maintain confidential files, and coordinate with community agencies to provide comprehensive support. The role emphasizes accuracy, reporting, and reliability in a dynamic social services environment.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• 1–3 years in social services or not-for-profit environment preferred.
• Basic computer skills with web-based systems for payroll/timekeeping.
• Strong communication and confidentiality skills.

Responsibilities

• Conduct intake interviews to assess need and document assistance.
• Counsel clients on resources, explain procedures, rights, and confidentiality.
• Maintain confidential files and referral materials; coordinate with partner agencies.
• Enroll clients in Salvation Army programs and coordinate services.
• Complete required reports and statistics.

Skills

Interpersonal skills

Communication

Multitasking

Microsoft Word

Excel

Education

High School Diploma or GED

Associates Degree in Human Services

Tools

Word processing

Data entry

Job description

The Salvation Army in Iowa City is seeking a full-time Intake and Case Management worker to support clients with material assistance and referrals. You will conduct intake interviews, assess needs, and document services provided.

Under supervision, you will counsel clients on available resources, maintain confidential files, and coordinate with community agencies to provide comprehensive support. The role emphasizes accuracy, reporting, and reliability in a dynamic social services environment.