Case Manager

BK Behavior Ventures; Omaha (NE); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation and benefits package

Friendly office environment

Health insurance paid 95% by the company

Dental, Vision, and Life Insurance

401K with a company match

Holiday Pay

PTO

Job summary

A client operations firm in Omaha, NE, seeks a Case Manager to oversee service delivery and guide families in behavioral health. The role involves communication with clients, supporting providers, and managing a designated caseload. Ideal candidates possess strong organizational skills, attention to detail, and a positive attitude. Full-time position with comprehensive benefits including health insurance and a friendly work environment.

Qualifications

• Exceptional ability to document and track client interactions.
• Proven organizational skills in a fast-paced environment.
• Positive disposition towards team collaboration and client interaction.

Responsibilities

• Foster ongoing communication with families and providers.
• Address service-related issues promptly.
• Monitor client progress and maintain databases.
• Ensure timely receipt of patient progress reports.
• Assist with obtaining insurance authorizations.
• Monitor staffing utilization and hours.
• Collaborate with recruiters to hire staff and staff caseloads.
• Conduct candidate interviews and manage onboarding communication.
• Document all interactions and maintain client databases.
• Participate in team meetings and implement improvements.
• Uphold HIPAA, confidentiality, and legal compliance.

Skills

Documentation

Organization

Attention to detail

Decision-making

Multitasking

Positive attitude

Computer proficiency

Ability to work under pressure

Job description

Overview

The Case Manager role at BK Behavior Ventures sits within the client operations team. This position has direct responsibility for overseeing a designated caseload, with primary objectives to facilitate seamless service delivery, ensure appropriate staffing, and provide support and guidance to families and providers on the team.

Responsibilities

• Foster and sustain ongoing communication with families, cultivating a genuine and trusting rapport from intake through the end of services, including monthly check-ins.
• Provide guidance and support to the providers to enable them to deliver optimal care to families.
• Proactively address and resolve service-related issues and challenges that may arise.
• Ensure the prompt receipt of patient progress reports.
• Assist with obtaining insurance authorizations.
• Monitor utilization and ensure authorized hours are effectively utilized.
• Collaborate with recruiters to hire staff and ensure timely, suitable case staffing.
• Conduct candidate interviews and maintain ongoing communication with successfully hired candidates throughout onboarding.
• Thoroughly record and document all interactions and correspondence with both clients and providers.
• Maintain up-to-date client databases and documentation.
• Participate in team meetings and incorporate suggestions to improve the department.
• Adhere to company policies and procedures, uphold ethical standards and client confidentiality, ensure HIPAA compliance, and comply with applicable laws.

Requirements

• Proficiency in documentation, organization, and tracking
• Exceptional attention to detail
• Decision-making; ability to multitask
• Positive attitude
• Computer proficiency
• Quick learner and ability to work in a fast-paced environment where deadlines must be met

Benefits

• Competitive compensation and benefits package
• Friendly office environment
• Great exposure to the field of Applied Behavior Analysis (ABA)
• A rewarding position seeing the results of children with ASD reach their full potential
• Full Benefits package
• Health insurance paid 95% by the company
• Dental, Vision, and Life Insurance
• 401K with a company match
• Holiday Pay
• PTO

Location

Omaha, NE

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care