Case Manager

Heartland-Aba-1; Des Moines (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Health insurance 95% company-paid

Dental, Vision, Life Insurance

401K with company match

Holiday Pay

Paid Time Off (PTO)

Friendly office environment

Job summary

Heartland-Aba-1 in Des Moines, IA seeks a Case Manager to oversee a designated caseload and ensure seamless service delivery for families and providers.

You will foster trusted communications from intake through ongoing services, support staffing, and help secure insurance authorizations while ensuring compliance with HIPAA and company policies. This role offers growth in the ABA field within a collaborative team.

Qualifications

• Proficiency in documentation, organization and tracking.
• Exceptional attention to detail and accuracy.
• Ability to multitask and make sound decisions under pressure.
• Computer literacy and quick learning in a fast-paced environment.

Responsibilities

• Maintain ongoing family communications and monthly check-ins.
• Support team providers to deliver high-quality care.
• Address issues quickly and resolve service challenges.
• Ensure timely receipt of patient progress reports.
• Facilitate insurance authorizations.
• Monitor utilization and authorize hours.
• Collaborate with recruiters to staff cases timely.
• Conduct candidate interviews and onboarding follow-up.
• Record all interactions and update databases.
• Participate in team meetings and incorporate feedback.
• Uphold HIPAA, confidentiality and compliance with laws.

Skills

Documentation proficiency

Organizational skills

Attention to detail

Multitasking

Job description

Empowering every child. Supporting every family.

Current Openings

Current job opportunities are posted here as they become available.

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ROLE:

The Case Manager plays a pivotal role within the client operations team, holding direct responsibility for overseeing a designated caseload. Primary objectives include facilitating seamless service delivery, ensuring appropriate staffing, and offering support and guidance to families and providers on the team.

WHY JOIN US?

• Competitive compensation and benefits package
• Friendly office environment!
• Great exposure to the emerging field of Applied Behavior Analysis (ABA)
• A rewarding position seeing the results of children with ASD reach their full potential
  • Full Benefits package
  • Health insurance paid 95% by the company
  • Dental, Vision, and Life Insurance
  • 401K with a company match
  • Holiday Pay
  • PTO

RESPONSIBILITIES

(Include, but are not limited to):

• Foster and sustain ongoing communication with families, cultivating a genuine and trusting rapport that initiates during the intake process and continues throughout the entirety of services, including monthly check in calls.
• Provide guidance and support to the providers of the team to enable them to provide optimal care to the families.
• Proactively address and resolve service-related issues and challenges that may arise.
• Ensure the prompt receipt of patient progress reports.
• Actively participate in facilitating the acquisition of insurance authorizations.
• Monitor and work towards increasing the utilization and ensure authorized hours are effectively utilized.
• Collaborate with recruiters to efficiently hire staff and ensure timely and suitable case staffing.
• Perform candidate interviews and maintain ongoing communication with successfully hired candidates throughout the entire onboarding process.
• Thoroughly record and document all interactions and correspondence with both clients and providers.
• Ensure systems and client databases remain up to date.
• Participate in team meetings and integrate suggestions that are provided for the betterment of the department.
• Adhere to all company policies and procedures, uphold ethical and professional standards, client confidentiality, HIPAA compliance, and comply with all relevant local, state, and federal laws regarding case management provision.

REQUIREMENTS

• Proficiency in documentation, organization and tracking skills
• Exceptional attention to detail
• Decision making; Ability to multitask
• Computer proficiency
• Quick learner and ability to work in a fast-paced work environment where deadlines have to be met.