Case Manager

TEKsystems; United States; Remote; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Disability insurance

HSA

Life Insurance

Transportation benefits

Employee Assistance Program

PTO

Job summary

TEKsystems is seeking a Contract Case Manager for a fully remote role based out of Morrisville, NC. You will coordinate benefits, assist patients and providers, and act as a liaison to ensure eligibility, enrollment and access to prescribed therapies.

You will explain benefits across payer types, including Medicare and Medicaid, and maintain compliant records while supporting telephony and email communications in a fast-paced call center environment.

Qualifications

• Experience in HUB or Patient Services environments.
• Contact Center experience.
• Pharmaceutical benefit processes experience.

Responsibilities

• Serve as expert on benefit coordination and provider/patient interactions.
• Explain benefits offered by all payer types including Medicare, Medicaid, VA and DOD.
• Maintain records in compliance with applicable standards and regulations.

Skills

Phone support

Customer service

Insurance verification

Call center

Job description

Description

Case Managers may be regionally aligned and will serve as an expert on all aspects of benefit coordination, and other forms of available support and will be responsible for handling healthcare provider and/or patient interactions. May serve as an advocate to patients regarding eligibility requirements, program enrollment, affordability support, and general access for prescribed therapy. Establishes relationships, develop trust, and maintain rapport with healthcare providers and/or patients. Serves as point of contact to health care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient. Strong working knowledge and ability to understand and explain benefits offered by all payer types including private/commercial and government (i.e., Medicare, Medicaid, VA and DOD); with expertise in Medicare Part B. Navigates through payer challenges by asking appropriate questions to obtain the necessary result. Acts as an assigned liaison to client contacts (e.g., regional contact for sales representatives). Maintains records in accordance with applicable standards and regulations to the program(s)/promotion.

Skills

Phone support, Customer service, insurance verification, call center

Top Skills Details

Phone support,Customer service,insurance verification

Additional Skills & Qualifications

Perform additional tasks or projects as assigned. Utilize Valeris values as the driving force behind the team's success. On time adherence to training deadlines for all corporate policies and procedures. Ensure all SOPs are followed with consistency. Perform additional tasks or projects as assigned. Experience: Previous HUB or Patient Services experience. Contact Center Experience. Pharmaceutical Benefit Processes experience < 1-year experience < 2-year experience> 2-year experience. Medical Benefit Processes experience < 1-year experience < 2-year experience> 2-year experience. Telephony and/or email communications with a. Any Other Information: Call Types. Capability: Inbound Only, Outbound Only, Both. Hiring Requirements: Telephony and/or email communications with a. Patient. Physicians office. Specialty Pharmacy. Pharmacist. Pharmaceutical Field Sales Liaison. Pharmaceutical Field Reimbursement Representative.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Morrisville, NC.

Pay and Benefits

The pay range for this position is $21.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.