Care Manager

TEKsystems; North Carolina; Remote; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO / Vacation

HSA

Employee Assistance Program

Transportation benefits

Job summary

TEKsystems is seeking a Care Manager for a fully remote contract-to-hire role. The position supports patient and provider communications, insurance eligibility verification, and copay assistance enrollment across a healthcare client base.

Responsibilities include handling calls, benefit investigations, and prior authorizations with careful attention to detail. Ideal candidates have at least two years in pharmacy or medical billing, strong customer service skills, and familiarity with

Qualifications

• High School Diploma or equivalent; some college preferred.
• Minimum two years experience in pharmacy, medical billing, insurance verification, and/or similar healthcare work; includes J-code and HCPCS.
• Customer Service experience in healthcare.
• Healthcare experience.

Responsibilities

• Handle all inbound and outbound calls to patients and providers.
• Single point of contact communication with providers and patients in a designated geographical area.
• Contact insurance companies to perform benefit investigation and coverage eligibility for client product.
• Assist with prior authorizations with attention to detail and accuracy.
• Assist patients with enrollment for copay assistance programs from manufacturers or non-profits.
• Provide courteous, friendly, professional and efficient service to internal and external customers including physicians and patients.
• Update job knowledge by participating in educational opportunities and training activities.
• Work efficiently both individually and within a team to accomplish tasks.
• Maintain and improve quality by adhering to standards and recommending improved procedures.
• Eligibility authorization and enrollment into Patient Assistance Program(s).
• Verify insurance requirements to support current billing processes.
• Demonstrate understanding of medical billing processes and communicate knowledge to customers.
• Identify and provide corrective action for medical billing reimbursement for provider offices.

Skills

Insurance verification

Prior Authorization

Medical insurance

Microsoft Office

Phone support

Customer support

CRM

Education

High School Diploma or equivalent

Job description

Description

Position Summary:

Care Manager responsibilities will vary by program and its lifecycle. Care Manager's may be responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/or appeal status. Care managers may also be responsible for directly contacting patients and/or providers to evaluate eligibility for assistance programs and/or varied adherence support. This is a remote position.

The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. AllCare Plus Pharmacy reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Primary Responsibilities:

• Responsible for all inbound and outbound phone calls to patients and providers.

1. Responsible for single point of contact communication with providers and patients in a designated geographical area

2. Contact insurance companies to perform appropriate benefit investigation(s) and coverage eligibility for client product only

3. If applicable, assist with the prior authorizations with specific attention to detail and accuracy with provided information.

4. Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs

5. Provide courteous, friendly, professional and efficient service to internal and external customers including physicians and patients.

6. Update job knowledge by participating in educational opportunities and training activities

7. Work efficiently both individually and within a team to accomplish required tasks

8. Maintain and improve quality results by adhering to standards and guidelines and recommending improved procedures

9. Eligibility authorization and enrollment into Patient Assistance Program(s)

10. Ability to verify insurance requirements to support current billing processes

11. Demonstrate a firm grasp of medical billing processes communicating knowledge to internal and external customers

12. Identifying and providing corrective action for medical billing reimbursement support specifically to provider offices

Required Qualifications:

1. High School Diploma or equivalent, some college preferred

2. Minimum two years experience in pharmacy, medical billing, insurance verification, and/or similar related healthcare experience; must include work with J-code and/or HCPCS

3. Customer Service experience

4. Healthcare experience

Preferred Qualifications:

1. Previous experience in Patient Support Services (Hub)

2. Previous Customer Service experience in the healthcare field

Professional Competencies:

General Management

Demonstrate analytic and problem solving skills, and understand the impact of individual decisions on other parts of the organization and the environment.

Quality improvement

Application of techniques that continually improve the quality of care provided, patient safety, organizational performance, and the financial health of the organization.

Knowledge of the Health Care Environment

Health Care Systems and Organizations

Demonstrate an understanding of how the various components of the health care system is organized and financed, and how they interact to deliver medical and health care.

The Patient's Perspective

Understand the patient experience, demonstrate a commitment to patients' rights and responsibilities, and ensure that the organization provides a safe environment for patients and their families.

Communication and Relationship Management

Relationship Management

The ability to build and maintain relationships with internal as well as external stakeholders that are anchored in trust and where decision-making is shared.

Communication Skills

Be able to utilize verbal, written and presentation skills to communicate an organization's mission, vision, values and priorities to diverse audiences.

Professionalism

The ability to align personal and organizational conduct with ethical and professional standards that include a responsibility to the patient and community, a service orientation, and a commitment to lifelong learning and improvement.

Skills

insurance verification, prior authorization, medical insurance, Microsoft office, Phone support, customer support, crm

Job Type & Location

This is a Contract to Hire position based out of Durham, NC.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan -- Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 26, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.