Benefit Verification Specialist

TEKsystems; Morrisville (NC); Remote; USD 26,000 - 28,000; Full time

Job summary

TEKsystems is seeking a Benefit Specialist for a fully remote contract role based out of Morrisville, NC. You will navigate benefit investigations, authorizations, and patient communications to ensure accurate and efficient record management.

The position emphasizes compassionate patient service, outbound benefit detail calls, and documentation in the Lynk system. In-office location is not required, and benefits are outlined for eligible temp staff.

Qualifications

• Experience in a home-based or remote work setting.
• Outbound calling experience preferred.
• Ability to communicate with payers and providers clearly.
• Secure, productive home office setup and reliable internet.

Responsibilities

• Conduct outbound calls for missing or unclear benefit details.
• Perform benefit investigations using standard scripts.
• Handle inbound calls for application status and information.
• Document findings in patient records and summaries.

Skills

insurance verification

insurance coverage

Call center support

Health care

Customer service

Pharmaceutical industry

Job description

Description

When you join the team as the Benefit Specialist, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication. You'll compassionately deliver an exceptional experience always remembering that every prescription or document belongs to a real person who is looking for thorough and efficient management of their records. From navigating benefit investigations and prior authorizations, to providing resources for financial assistance, you’ll handle each case with precision and empathy.

A typical day in the life of a Benefit Specialist will include the following:

The responsibilities include, but are not limited to the following:

• Conducts outbound calls/day for missing/unclear benefit details
• Performs full benefit investigations using script/call guide
• Handles inbound patient calls for application status and missing information
• Documents findings in Summary of Benefits for providers
• Updates case notes thoroughly in Lynk system

Skills

• insurance verification, insurance coverage, Call center support, Health care, Customer service, Pharmaceutical industry

Additional Skills & Qualifications

• Experience working from home, outbound call experience, experience with speaking to payers, internet speed confirmed, secure workplace, experience with call monitoring and QA review of calls, experience with learning new systems, greater than one year of patient services/call center environment

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Morrisville, NC.

Pay and Benefits

The pay range for this position is $19.00 - $19.85/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.