Case Manager

The Lovely Law Firm; South Carolina; On-site; USD 45,000 - 65,000; Full time

Job summary

A law firm specializing in personal injury cases is seeking a Case Manager to manage pre-litigation cases, ensuring excellent client service and communication. The successful candidate will have 2-4 years of experience in the legal field and strong organizational skills. Responsibilities include client interaction, file management, and litigation support. This role offers the opportunity to work within a dynamic environment focused on client service.

Qualifications

• 2-4 years of experience in legal services under an attorney or lawyer, preferably in a personal injury law firm.
• Completion of a NALA certification program strongly preferred.

Responsibilities

• Perform client interviews and insurance inquiries to evaluate cases.
• Ensure all medical records and bills have been requested promptly.
• Draft petitions and initial discovery for attorney review and filing.

Skills

Verbal communication

Written communication

Organizational skills

Time-management skills

Education

ABA-approved paralegal certificate or Associate’s degree

Bachelor’s degree

Job description

Overview

At the Lovely Law Firm, the Case Manager works on a dynamic caseload of pre-litigation personal injury cases, investigates facts, and prepares documents to assist the attorneys by performing a variety of support and administrative duties. The focus for the Case Manager must be on client service, communication, and medical management.

DIRECT SUPERVISOR: Operations Team

JOB DUTIES

Client Service & Communication

• Performs client interviews and insurance inquiries to evaluate cases with attorney oversight.
• Keep clients updated on the status of their cases and ensure they understand and approve of the actions being taken on their behalf.
• Contacts clients at a minimum of every thirty (30) days to update clients, manage medical treatment and check on property damage. Meets KPI of 90% client contact.
• Performs an initial telephone call within 24 hours of case assignment.
• Schedules telephone calls for attorney with associated case parties.

File Management/Demands/Settlements

• Ensure all medical records and bills have been requested promptly.
• Thoroughly documents case activity in a software-based case management system.
• Performs a variety of administrative and support activities as needed.
• Prepares case files for demand department and meets monthly demand goals.
• Seeks liens and lien reductions under the guidance of the attorney.
• Prepares Disbursement Statements as instructed by attorney.

Medical Management

• Communicates directly with the Marketing department and provides feedback.
• from clients related to marketing efforts – tv, social media, etc
• Review all medical bills and records for completeness and accuracy.
• During 30-day client contact, obtains the following information:
• Treatment Status
• Property Damage Status
• Photos of injuries
• Value Drivers
• Locates providers and schedule medical appointments for treatment of injuries in a timely manner.
• Reads, reviews, and analyzes medical records and billing.

Litigation

• Drafts petitions and initial discovery for attorney review and filing.
• Generate pleadings as requested by the attorney to move the case to trial.
• Draft discovery responses with client assistance.
• Scheduling doctor conferences, depositions, mediations, etc, as requested.

Requirements

• Must have 2-4 years of experience in legal services under an attorney or lawyer, preferably in a personal injury law firm
• ABA-approved paralegal certificate program such as an Associate’s degree or proprietary school program in paralegal studies, Bachelor’s degree desired
• Talented verbal communicator and writer
• Candidates should possess high-level organizational skills, and time-management skills
• Completion of a NALA (National Association of Legal Assistants) certification program strongly preferred