Case Manager

SWYFS; Seattle, Northern (WA, KY); Hybrid; USD 42,000 - 68,000; Full time

Job summary

SWYFS is seeking a Case Manager for the Case Management program to support young people of color who have experienced racial profiling and bias in the legal system. You will build trusting relationships, enroll participants in case management, and develop ISPs reflecting their voices and goals.

You will manage 15-20 participants, meet weekly, review ISPs every 90 days, remove barriers, advocate with community agencies, and coordinate services across education, housing, immigration, and public

Qualifications

• Experience with diverse populations.
• Experience providing referral, advocacy & case management.
• Valid WA Driver’s license, proof of insurance and reliable transportation.
• Clear driving record with no more than two moving violations in the last three years.
• BA preferred or equivalent work experience.
• Computer skills required.
• Must be willing to complete a Background Check and Fingerprinting.
• Demonstrated ability to communicate in writing and verbally.
• Demonstrated ability providing community outreach.
• Demonstrated ability to utilize time management techniques to organize and prioritize.
• Ability to be flexible and adapt to programming change.
• Work evenings & weekends as needed.

Responsibilities

• Develop/implement ISPs and goals for participants.
• Maintain an active caseload of 15-20 participants with regular follow-ups.
• Meet with participants weekly and review ISPs every 90 days.
• Remove barriers and empower participants to achieve personal goals.
• Advocate for youth and coordinate with community agencies to overcome access barriers.
• Support youth voice and self-advocacy in systems.
• Provide systems navigation across education, immigration, legal, benefits enrollment, housing and employment.
• Coordinate and facilitate support groups as needed (e.g., Aggression Replacement Training).
• Collaborate with other case managers and maintain client confidentiality.
• Use standardized forms for intake and assessment.
• Deliver age- and culturally competent services.
• Track timelines for reporting deadlines under the Young Adult Initiative.
• Engage with network-identified agencies to ensure active participation.
• Attend community and case management meetings; maintain relationships with partner agencies.

Skills

Diversity experience

Referral and advocacy

Computer skills

Written and verbal communication

Community outreach

Time management

Flexibility

Evenings and weekends availability

Education

BA preferred or equivalent experience

Job description

Description

Case Management, a program of SWYFS, will provide systems navigation and trauma intervention activities for young people of color who have experienced racial profiling, racial bias, and either personally experienced or witnessed prejudice and bias in the legal system, maltreatment, and police brutality toward friends, family, and community members of color.

The Case Manager will establish supportive, consistent relationships with young people, enroll them in case management, and create Individualized Service Plans (ISPs) with goals that are informed by the voices and choices of the young people served. ISPs help young people clearly identify their short and long-term goals, the steps they need to take to accomplish those goals, and the barriers they need to address to be successful.

The focus population for this position is people of Black/African American/African Descent.

Essential Functions:

Program Implementation

• Develop/implement appropriate goals and objectives using Individual Service Plans
• Maintain an active caseload of 15-20 participants each, follow-up with them regularly, provide support and resources, and monitor their progress towards ISP goals.
• Meet with participants weekly and conduct formal ISP reviews with participants every 90 days.
• Removes barriers and empowers participants to take control of their lives through building self‑confidence, identifying and achieving personal goals, and connecting participants to available resources.
• Advocate for young adult and work with community/educational/support service agencies to overcome access barriers
• Support young people to develop their voice and advocate for themselves in mainstream systems.
• Provide in‑depth systems navigation including education, immigration, legal, public benefits enrollment, housing, utilities, employment systems navigation, and basic and emergency assistance.
• Coordinate and facilitate support group as needed, including Aggression Replacement Training
• Collaborate with other case managers as needed
• Maintain client confidentiality.
• Use standardized forms for intake and assessment to enroll young adult
• Provide age and culturally competent services
• Assist with tracking and monitoring timelines to meet Young Adult Initiative reporting deadlines
• Coordinate and collaborate with network‑identified agencies, as necessary, to ensure youth are actively engaged in programs
• Develop and maintain working relationships with participating programs to ensure successful referrals and communicating with direct service
• Attend community meetings, case management meetings, and other meetings as needed
• Maintain cooperative working relationships with educational, social, legal, and health service agencies
• Maintain contact with youth to identify additional needs or barriers to service access; to provide support and encouragement; and to follow up to ensure connection with program.

Documentation and Performance

• Maintain compliance with documentation with the agency’s client database, ensuring all interactions are logged within 24 hours.
• Meet regularly with the Case Management team to coordinate services provided.
• Attend the monthly City of Seattle meeting
• Attend weekly case consultation and/or team meetings.
• Perform other duties as assigned by the Case Management Program Manager.

Requirements

Minimum Qualifications

• Experience working effectively with diverse populations
• Experience providing referral, advocacy & case management services
• Valid WA State Driver’s license, proof of insurance and reliable transportation
• Clear driving record with no more than two moving violations in the last three years
• BA Preferred or equivalent work experience
• Computer skills required
• Must be willing to complete a Background Check and Fingerprinting
• Demonstrated ability to communicate in writing and verbally
• Demonstrated ability providing community outreach
• Demonstrated ability to utilize time management techniques to organize and prioritize
• Ability to be flexible and adapt to programming change
• Work evenings & weekends as needed

Other Requirements

• Maintain client confidentiality
• Provide age and culturally competent services
• Ability to meet deadlines
• Attend weekly case consultation and/or team meetings

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Prolonged periods sitting at a desk and working on a computer.
• Frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stoop, kneel and crouch
• Must be able to lift up to 15 pounds at times.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.