CASE MANAGER

Apis Services, Inc.; Wilmington (DE); On-site; USD 52,000 - 70,000; Full time

Job summary

Apis Services, Inc. is seeking a Case Manager to assess participant needs, coordinate resources, and implement individualized service plans in collaboration with participants and teams.

You will advocate for access to supports, maintain confidentiality, and participate in rotating on‑call shifts to provide crisis intervention and support recovery goals.

This role emphasizes culturally responsive practice and requires a Bachelor's degree and at least two years' experience in human services.

Qualifications

• Bachelor’s degree in Human Services, Social Work, Psychology, Counseling, or related field.
• Minimum of two (2) years of relevant human services or case management experience.
• Intermediate computer proficiency with electronic documentation systems.
• Valid driver’s license and reliable transportation.
• Ability to pass federal, state, and local background checks.

Responsibilities

• Participate as an active member of a multidisciplinary team from a person‑centered perspective.
• Conduct assessments and determine resources to meet individualized participant needs.
• Develop, implement, and review recovery plans with participants and supports.
• Provide community‑based case management focused on education, skill development, and access to resources.
• Advocate for participants to ensure access to services and supports.
• Develop and maintain relationships with community agencies to coordinate services.
• Identify service gaps and recommend strategies to improve outcomes.
• Complete assessments, treatment documentation, progress notes, and related records.
• Engage participants in treatment planning with collaborative documentation practices.
• Maintain participant confidentiality in accordance with HIPAA and policies.
• Deliver culturally responsive services respecting diverse backgrounds.
• Participate in rotating 24‑hour on‑call schedule and provide crisis intervention as needed.
• Deliver at least 75% of participant contacts in community settings.
• Perform other duties as assigned.

Skills

Strong assessment

Advocacy

Case management

Documentation

Communication

Crisis intervention

Education

Bachelor's degree in Human Services or related field

Tools

Electronic documentation systems

Job description

Case Manager Position Summary

The Case Manager is responsible for assessing participant needs, identifying and coordinating appropriate resources, and ensuring the implementation of individualized service and recovery plans. This role serves as an advocate for participants, helping them access necessary supports and services while promoting recovery, independence, and overall well‑being. The Case Manager works collaboratively with participants, support systems, community providers, and multidisciplinary teams to address service needs, identify gaps in care, and recommend effective solutions.

Essential Duties and Responsibilities

• Participate as an active member of a multidisciplinary team, providing services from a holistic, person‑centered, and values‑based perspective.
• Conduct assessments and determine resources needed to meet the individualized needs of participants.
• Assist in developing, implementing, and reviewing recovery plans in collaboration with participants, natural supports, and approved stakeholders.
• Provide community‑based case management services focused on education, skill development, access to community resources, and achievement of recovery goals.
• Advocate for participants to ensure access to appropriate services, supports, and community resources.
• Develop and maintain relationships with community agencies, providers, and organizations to facilitate service coordination and resource connections.
• Identify service gaps, program needs, and opportunities for improvement, and recommend strategies to enhance participant outcomes.
• Complete assessments, treatment documentation, progress notes, and other required records in accordance with organizational, funding, licensing, and accreditation requirements.
• Utilize collaborative documentation practices to engage participants in their treatment and service planning process.
• Maintain participant confidentiality and comply with HIPAA regulations and organizational policies.
• Provide culturally responsive services that respect and integrate each participant’s unique background, including race, ethnicity, religion, disability, gender identity, gender expression, sexual orientation, national origin, age, and other diversity factors.
• Participate in a rotating 24‑hour on‑call schedule and provide crisis intervention services as needed.
• Deliver at least 75% of participant contacts within community‑based settings.
• Perform other duties and responsibilities as assigned.

Qualifications Required

• Bachelor’s degree in Human Services, Social Work, Psychology, Counseling, or a related field.
• Minimum of two (2) years of relevant human services or case management experience.
• Intermediate computer proficiency, including experience with electronic documentation systems.
• Valid driver’s license and reliable transportation.
• Ability to pass federal, state, and local criminal background checks.

Preferred

• One (1) year or more of direct case management experience.
• Experience working with individuals experiencing behavioral health, mental health, substance use, or other human service needs.

Knowledge, Skills, and Abilities

• Strong assessment, advocacy, and case management skills.
• Knowledge of community resources and service coordination practices.
• Ability to establish and maintain effective working relationships with participants, families, stakeholders, and community partners.
• Excellent verbal and written communication skills.
• Strong organizational, time management, and documentation skills.
• Ability to work independently and as part of a multidisciplinary team.
• Ability to manage crisis situations professionally and effectively.

Working Conditions

This position requires significant community‑based work and may involve exposure to a variety of environmental conditions, including:

• Dust, fumes, mists, or gases.
• Extreme heat, extreme cold, wet, or humid conditions.
• Loud noise levels.
• Confined spaces.
• Mechanical, chemical, electrical, or burn hazards.

The employee may be required to travel frequently throughout the community and provide services in participants’ homes, community settings, and agency locations.

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position.

• Ability to stand, sit, and walk for extended periods.
• Frequent use of hands and fingers for operating computers and other office equipment.
• Ability to communicate effectively in person and by telephone.
• Ability to see, observe, assess, and document information accurately.
• Ability to climb stairs and navigate uneven terrain.
• Frequent reaching, bending, stooping, crouching, kneeling, and repetitive motions.
• Ability to push, pull, and move objects as needed.

Lifting Requirement

Medium Work: Ability to exert up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects.

Equal Employment Opportunity

We are committed to creating an inclusive and diverse workplace. Employment decisions are made without regard to race, color, religion, creed, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.