Case Manager

Huckleberry House, Inc.; Columbus, Northern (OH, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Paylocity is seeking a Community Case Manager to provide high-quality individual and family support for adolescents and their families across office, community, and in-home settings. The role supports clinical decision-making and requires thorough documentation of assessments, goals, and treatment activities.

Responsibilities include crisis planning, referrals, advocacy with external agencies, and maintaining required caseloads.

Qualifications

• Bachelor’s degree in social work or related field preferred.
• 2 years of related experience or training or equivalent combination.
• Strong verbal and written communication skills.
• Valid driver’s license with good driving record.
• Computer literacy and data entry skills.
• Ability to relate to and show empathy for youth.

Responsibilities

• Provide individual and family support to youth and families.
• Assess client and family needs to develop individualized goals and treatment plans.
• Deliver community-based and in-home interventions.
• Document initial and ongoing assessments and treatment plans according to standards.
• Engage in crisis planning with youth and families.
• Refer and link to community services as needed.
• Advocate for youth with external agencies.
• Maintain caseload and meet productivity standards.
• Participate in trainings and supervision meetings.

Skills

Client-centered

Communication

Crisis management

Autonomy

Empathy

Collaboration

Adaptability

Documentation

Education

Bachelor's degree

Job description

Description

JOB TITLE

Community Case Manager

FLSA Status

Non-Exempt

SUMMARY

Provides high quality individual and family support for adolescents and their families. Supports clinical decision-making in a variety of agency settings. Provides office based, community, and in-home interventions as an essential job function. Completes necessary documentation of assessment of need, planning and treatment activity.

REPORTS TO

Director of Community Outreach & Engagement

CRITICAL SUCCESS FACTORS (COMPETENCIES)

(What knowledge, skills and abilities are needed for success in this position?)

• Invested in client success
• Ability to communicate with youth, families, and professional staff in encouraging and supportive way
• Clinical skills to assess strengths / problems, develop plan and operationalize solutions for youth & families
• Collaboratively works toward solving problems to include seeking peer input
• Demonstrates ability to remain calm in crisis situations
• Ability to adjust approach to meet individual client needs
• Ability to creatively problem solve with clients and families.
• Exhibits concern/empathy for clients and their life experiences.
• Ability to work autonomously and identify/communicate issues to clinical supervisor.

MAJOR RESPONSIBILITIES / ACTIVITIES

1. Provides individual and family support to young people and their families.
2. Assesses client and family needs to develop individualized goals in a treatment plan.
3. Provides community based and in-home interventions.
4. Fully documents initial and ongoing assessment of need, individual treatment plans and case notes according to agency and professional standards.
5. Engages in crisis planning with youth and their families.
6. Makes recommendations relative to planning for client discharge.
7. Makes referrals and linkage to other community services.
8. Functions as an advocate for youth and families with Children Services, the county court, and other relative agencies.
9. Provides consultation on cases to agency staff as needed.
10. Maintains required caseload and/or meets established productivity standards.
11. Supports targeted outreach and engagement activities to increase awareness of services and resources.
12. Participates in ongoing trainings and supervision meetings.
13. Accurately completes documentation in a timely manner.
14. Serves on an agency committee.
15. Completes other duties as assigned.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Work locations may be in a shelter/office environment and/or various locations in the community.
• Must be able to sit, stand, climb stairs, and use a computer and phone for extended periods.
• Must drive personal vehicle in order to accomplish work objectives.
• Nonstandard workweek with some evenings and weekend hours.
• Must participate in on-call rotation, providing staff support outside of regular working hours
• May provide coverage for position, functions or shift needs.

Requirements

EDUCATION, CREDENTIALS AND QUALIFICATIONS

1. High School diploma or GED required; Bachelor’s degree(B.A/B.S.) in social work or related degree preferred.
2. Related experience or training required with 2 years of experience preferred; or an equivalent combination of education and experience.
3. Strong verbal and written communication skills.
4. Computer literate with strong data entry skills.
5. Ability to relate to and have empathy for young people.
6. Holds and maintains a valid driver’s license with a good driving record.