Case Manager

Northeast Family Services; Salem (NH); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Vacation time

Holidays

401k match

Disability insurance

Laptop provided

Cell phone provided

Job summary

Northeast Family Services is seeking a dedicated Case Manager to support families in New Hampshire. The role reports to the Clinical Supervisor and acts as a liaison among the treatment team, clients, families, and DCYF, coordinating in-home services and ensuring high-quality documentation.

You will manage caseloads, develop measurable treatment plans with families, and participate in court-related reporting, providing education and supervision in home and community settings.

Qualifications

• Bachelor’s degree required in social work, counseling, psychology, or related human services field.
• Two+ years of experience working with children, youth and families in home/community settings.
• Valid driver’s license with reliable vehicle access.
• Authorized to work in the United States (no visa sponsorship).
• Access to high‑speed, secure internet.

Responsibilities

• Maintain assigned caseload and ensure proper implementation of in-home services per referrals.
• Collaborate with DCYF to respond to referrals, create treatment plans, participate in meetings, and document regularly.
• Develop treatment plans with measurable goals in partnership with families and DCYF.
• Adhere to documentation requirements including assessment and reporting.
• Provide parent education and supervised visitation in home/community settings.
• Offer parent coaching and support, including parenting strategies and budgeting.

Skills

Driver's license

Reliable vehicle access

Communication skills

Education

Bachelor’s Degree in social work, counseling, psychology, or related human services field

Tools

High-speed internet

Job description

About the Role

The Case Manager will report to the Clinical Supervisor and serve as a liaison for the treatment team, client, families, and collateral service providers.

Responsibilities

• Maintain assigned caseload and ensure the proper implementation of in-home services in accordance with referrals made by DCYF.
• Collaborate with DCYF to respond to referral requests, create treatment plans, participate in treatment meetings, and provide regular documentation.
• Develop and collaborate on treatment plan formation with measurable and attainable goals in partnership with families and DCYF.
• Adhere to all documentation requirements of service delivery including assessment and report writing.
• Participate in reporting progress to the court system through in person appearances and written reporting as requested.
• Provide parent education and supervised visitation to children, adults, and families in home and community-based settings.
• Offer parent coaching and support including effective parenting strategies, meeting educational needs, understanding developmental milestones, meal preparation and budgeting.
• Enforce supervised visitation expectations as identified by DCYF to ensure child safety.
• Interface with DCYF, the NH court system, schools, behavioral health providers, and other involved members of the treatment team as necessary to provide quality service delivery.
• Successfully assess client risk on an ongoing basis and consult with clinical supervisor regarding any safety concerns.
• Transport clients, including children and adults, requiring car seat and booster seat installation.
• Be on call and respond to phone calls to provide support to families as needed.
• Be available early evening; most visits are in the afternoon or early evening; schedule is subject to client needs.
• Document all clinical contacts and documentation through the Electronic Health System.
• Perform other duties as assigned.

Required Experience and Qualifications

• Bachelor’s Degree in social work, counseling, psychology, or related human services field.
• Two or more years of experience working with children, youth and families in a home or community setting (preferred).
• Valid driver’s license with reliable vehicle access.
• Authorized to work in the United States (no visa sponsorship).
• Access to high‑speed, secure internet.

Benefits

• Health, dental and vision coverage.
• Early Friday closures at 12:30pm from Memorial Day through Labor Day.
• Three weeks paid vacation.
• Eleven paid holidays, including Juneteenth, the day after Thanksgiving, Christmas Eve and New Year's Eve.
• Generous sick time including mental health days.
• 401k retirement plan with up to 4% match.
• Voluntary short and long‑term disability and life insurance.
• Mileage reimbursement.
• Longevity award – a monetary bonus and a vacation day annually.
• Company‑provided laptop and cell phone.
• Opportunity for professional growth.
• Licensure supervision provided.
• Tuition reimbursement.
• Personal cell phone discount.

Compensation

• Salary up to 50,000 USD.
• 500 USD stay‑on bonus after six months.