Case Manager

Rialliance; Providence (RI); On-site; USD 26,000 - 37,000; Full time

Job summary

Dorcas International Institute of Rhode Island is seeking a Case Manager to provide wrap-around support for incoming refugees, immigrants, students, youth, and low-income clients. You will coordinate access to services, review and maintain service plans, and help clients achieve self-sufficiency while addressing barriers.

The role will primarily operate at our onsite walk-in center, with potential home visits and community outreach.

Qualifications

• Bilingual English/Spanish preferred; strong interpersonal skills are essential.
• Ability to identify client needs and develop effective, culturally sensitive plans.
• Proven time management and organizational abilities with attention to detail.

Responsibilities

• Provide wrap-around case management for refugees, immigrants, youth, and low-income clients.
• Coordinate referrals to internal and external services; maintain updated client service plans.
• Document interactions, services and outcomes; ensure follow-up and accountability.

Skills

Bilingual English/Spanish

Interpersonal skills

Time management

Team collaboration

Organizational skills

Communication skills

Documentation skills

Cultural sensitivity

Education

Bachelor's degree or equivalent experience

Driver's license

Job description

Get ready for Nonprofit Appreciation Month in November!

Case Manager

Job Information

• Description:

  Presented by Dorcas International

  Case Manager - If you like to take a direct role in linking clients to services and resources they need, as well as be a major part of a support team, perhaps Dorcas International is the place for you.

  With an ever-passionate and dedicated team of diverse professionals, Dorcas International Institute of Rhode Island strives to create a welcoming environment for all, working to empower the most vulnerable. For more than 100 years, we have worked to meet our clients where they are by providing wraparound services to help those seeking to overcome educational, cultural, economic, and language barriers. A non-profit 501(c)(3), Dorcas International offers adult education, language learning, job training, employment services, citizenship and immigration services, refugee resettlement, clothing and household needs, and more.

  The Case Manager will provide comprehensive wrap-around support for incoming refugees, immigrants, students, youth, and low-income clients of the agency. The Case Manager will coordinate and facilitate access to services, review and maintain updated service plans, and support clients in their goals to sustain self-sufficiency and overcome obstacles. For this position, providing accessible services to clients will occur mostly at our onsite walk-in center. However, services may also be provided during home visits, at community locations, or during hours or locations convenient for clients in order to maximize engagement and efficacy. They will assist in special projects connected to client services, such as outreach, cultural orientation, and support groups, as needed.

  Why should you apply?

  • Range of professional opportunities in a growing organization
  • Generous employer-paid health & dental benefits
  • Generous paid vacation, sick days, and personal leave in addition to 13 paid holidays
  • 403b retirement plan with employer contribution and life insurance
  • Full-time 37.5 hours
  • Hourly rate: $23.00/hour

Bilingual English/Spanish highly preferred

Familiarity with and ability to navigate community social services and government services

Strong interpersonal and rapport-building skills

Ability to identify problems and develop solutions

Ability to manage time and priorities effectively

Team player who can collaborate with colleagues

Excellent organizational and documentation skills (records, files, schedules, other)

Ability to communicate and work with diverse populations/cultures

Ability to:

• Thoroughly assess, prioritize, and document client needs and goals
• Develop and document a case plan within the area of support services being provided
• Build client agreement on the case plan, action steps, and timeframe of services
• Coordinate and make appropriate referrals internally and externally to Dorcas International for needed resources and services
• Ensure proper follow-up, and have face-to-face interactions with clients and other parties as needed
• Provide problem-solving assistance; act as mediator/liaison, both internally and externally
• Maintain systematic records of client interactions, services and referrals, and outcomes in agency and external databases as required by funders
• Remain well versed and up to date in the area of case management expertise

• Education Required:

  Minimum of a bachelor's degree or equivalent experience
  Hold a valid driver's license

Stay in touch! Get updates about our events, articles, and other news.