Program Director - 2008576

Catholic Charities, Archdiocese of New York; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Catholic Charities Community Services seeks a Case Manager/Family Development Coach to support immigrant families at the Alianza Dominicana Cultural Center in Washington Heights. You will assess needs, plan services, and connect clients to housing, food, and benefits using a strengths-based, trauma-informed approach.

This full-time, non-exempt role requires bilingual Spanish/English, a human services degree (Bachelor’s preferred or Associate’s required) and strong interpersonal, organizational,

Qualifications

• Bachelor’s degree preferred or Associate’s degree required in human services with at least two years’ experience.
• Bilingual Spanish/English required.
• Strong interpersonal, organizational, and communication skills.

Responsibilities

• Engage, assess, plan, and follow up with clients using a strengths based and trauma-informed approach.
• Provide crisis intervention for shelter, food, and basic needs; assist with financial support, food pantry, and benefits access.
• Respond to disasters with case management support as needed and navigate social service networks.
• Develop understanding of social service systems and partner with clients to access resources.
• Design and provide peer support groups in collaboration with community members.
• Provide services to the whole family and conduct community outreach to build program capacity.
• Enter information into Data Management System(s) and meet deliverables with DYCD; attend supervision and meetings.

Skills

Interpersonal skills

Teamwork

Organizational skills

Time management

Communication skills

Tech-savvy (MS Office/Google Suite/SF)

Education

Bachelor’s degree preferred or Associate’s degree required in human services

Tools

Microsoft Office

Google Suite

Salesforce

Job description

Job Description

Job Title: Case Manager/Family Development Coach

Location: Alianza Dominicana Cultural Center – Washington Heights

FLSA Status: Full Time, Non-Exempt

Classification: Please refer to EEO-1 Job Classification Guide (i.e. Executive, Professional, Administrative Support Worker, Service Worker, etc.

Department: Case Management Program/Contract:N/A

Reports to: CM Site Supervisor

Supervisory Responsibilities: Yes No X

Summary

The Case Management Department of Catholic Charities Community Services (CCCS) seeks to ensure that everyone in the community has what is necessary to live a dignified human life: shelter, food, clothing, access to services and other resources. We serve a wide population that includes immigrants, seniors, families facing financial crisis, and food insecurity. We use a strength’s based and client-centered approach in our work, always striving to help communities resolve crises, adapt and thrive.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Direct Client Services

• Provides effective engagement, assessment, service planning and follow-up using a strengths based and trauma-informed approach.

• Provides crisis intervention in emergencies and disasters around shelter, food, clothing, and other basic needs through the provision of financial assistance, food pantry, goods, advocacy, access to benefits and resources.

• Responds to disasters within the community or city as assigned and needed to provide case management support.

• Develops a comprehensive understanding of the complex social service system and partners with clients to better navigate these networks.

• Designs and provides peer support groups in collaboration with community members.

Community Engagement

• Provides services to the whole family including parents, children and grandparents and identifies and builds upon support systems and community networks.

• Conducts community outreach to build program capacity.

• Develops knowledge about and maintains collaborative relationships with community agencies, other Catholic Charities Departments, Divisions, Affiliates and Archdiocesan entities.

Administrative

• Enters information into Data Management System(s).

• Meets program deliverables in a timely and efficient manner and works collaboratively with the funding partner (Department of Youth and Community Development—DYCD).

• Completes requests for financial assistance and gathers relevant supportive documentation in a timely, efficient, and thorough manner.

• Attends and participates in weekly supervision, monthly Department meetings, team meetings, community meetings, trainings, and other agency-related activities.

• Assists at other sites as needed.

Position Type and Expected Hours of Work

• This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday - Friday. Additional hours may be required to meet program deadlines, or client needs.

Working conditions and physical demands required

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Travel for field visits, outreach, staff meetings and/or escorting clients at least 20% of the time using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.

• Traverse neighborhoods that may require a high level of alertness and awareness of surroundings.

• Work with clients who require consistent and comprehensive support, some under potentially stressful conditions.

• Remain in a stationary position at a workstation and use a computer approximately 70% of the time.

Qualifications

Education and/or experience required

• Bachelor’s degree preferred or Associate’s degree required in human services with at least two years’ experience in the social services field.

• Bilingual Spanish/English required.

Skills, Licenses, and/or competencies required

• Excellent interpersonal skills: the ability to work well independently and as part of a team.

• Knowledge of social service delivery systems and local resources.

• Excellent organizational, time-management and communication skills.

• WIFI access and an ability to successfully navigate remote technology, if needed.

• Ability to utilize Microsoft Office Suite, Google Suite, and Data Management systems built on a Salesforce platform.