Case Manager II - The Dudley

Mercy-Housing; San Francisco (CA); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Early close Fridays

Early close before holidays

Healthcare plans

Dental and vision

PTO 15 days first year

14+ paid holidays including floating

Paid time off over Christmas/New Year

Volunteer PTO

Parental and caregiver leave

Life insurance

403b + match

Employee Assistance Plan

Pet insurance

Job summary

Mercy Housing is seeking a Case Manager II in San Francisco to work directly with residents, developing case plans and coordinating access to community resources. The role includes mentoring junior staff, promoting personal growth, and ensuring service quality on-site.

The position emphasizes advocacy, collaboration with teams, and the ability to navigate public aid and service referrals to support residents’ goals. It rewards hands-on impact and commitment to housing stability.

Qualifications

• Bachelor's Degree in Social Science or related field.
• Three (3) years of experience working with homeless or low and mixed-income populations.
• Experience in child welfare, family work, substance abuse, and mental health.

Responsibilities

• Meet one on one with residents to obtain specific needs information to create with residents a plan to achieve their goals.
• Work with team to ensure building standards are met and participate in wellness checks and unit inspection follow-up.
• Design and implement daily activities that promote Mercy Housing's program model.
• Advocate on behalf of residents (public aid, social security, home services, etc.) and make referrals as necessary.
• Develop leadership skills in residents and resident involvement in civic life through programs.

Skills

Organizational skills

Math & analysis

MS Excel

Outlook

MS Word

Verbal & written communication

Professional boundaries

Education

Bachelor's Degree in Social Science

Master's Degree in Social Science

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Case Manager II - The Dudley

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and both residents and employees can realize their full potential.

The successful Case Manager II will work with the resident to develop appropriate case plans and goals and provide on-going assessment and support. Assists the resident to utilize community resources to meet individual needs. Works with residents to identify their skills and abilities to promote personal growth. Caseload is larger than that of a Case Manager I; serves as mentor to Case Manager I.

We encourage candidates with lived experience to apply. This is an on-site position.

Pay: $30-34

• Early close Fridays (3 paid hours off each Friday)
• Early close prior to a holiday (3 paid hours)
• Several healthcare plans to choose from, dental (includes plans covering orthodontia and a free basic dental option) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays
• Paid time off between Christmas Day and New Year's Day
• Paid time off to volunteer
• Paid parental and caregiver leave
• Employer-paid life insurance
• 403b + match
• Access to free Employee Assistance Plan
• Pet insurance options

Duties

• Meet one on one with residents to obtain specific needs information to create with residents a plan to achieve their goals.
• Work with team to ensure building standards are met and participate in wellness checks and unit inspection follow-up.
• Design and implement daily activities that promote Mercy Housing's program model.
• Advocate on behalf of residents (public aid, social security, home services, etc.) and make referrals as necessary.
• Develop leadership skills in residents and resident involvement in civic life through programs.

Minimum Qualifications

• Bachelor's Degree in Social Science or related field.
• Three (3) years of experience working with homeless or low and mixed-income populations.
• Experience in child welfare, family work, substance abuse, and mental health.

Preferred Qualifications

• Master's Degree in Social Science or related field.

Knowledge and Skills

• Strong organizational skills.
• Basic math and analysis skills.
• Basic computer skills (Microsoft Excel and Outlook); proficiency in Microsoft Word. Strong verbal, written, and communication skills. Ability to achieve expected results with residents.
• Communicate effectively, both orally and in writing.
• Demonstrate clear, professional boundaries; act in a professional manner.

This is a brief description summarizing the position and skills needed.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Qualifications

Skills

Required

Intermediate

Compassion Intermediate

Behaviors

Preferred

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

Bachelors or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Locations

San Francisco, CA 94103, USA

• On-site
• Resident Services
• Full-Time
• Requisition #: CASEM005043