Student Support Advisor

The available sources do not contain information about the verified current official company name.; Providence (RI); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health & dental benefits

Paid vacation & holidays

403b retirement plan

Job summary

Dorcas International Institute of RI is seeking a Student Support Advisor to build rapport with students and connect them with needed resources using active listening, empathy, and empowerment.

This full-time role (37.5 hours/week) in Providence, RI requires bilingual Spanish/English skills, exceptional interpersonal abilities, motivational interviewing, and the capacity to manage multiple clients with diverse backgrounds while maintaining meticulous records and timely follow-ups.

Qualifications

• Associate’s degree or 4 years equivalent experience required.
• Bilingual Spanish/English is required.
• Strong interpersonal and rapport-building skills.

Responsibilities

• Coordinate and make appropriate referrals internally and externally for needed resources and services.
• Ensure proper follow ups, have face-to-face or virtual interactions with clients and other parties as needed.
• Provide problem solving assistance; act as mediator/liaison internally and externally.
• Track, maintain and report student attendance, testing outcomes, and progress through education programs.
• Maintain systematic records of student interactions, services and referrals, and outcomes in agency and external databases as required by funders.
• Remain well versed and up to date in area of student support expertise.

Skills

Bilingual Spanish/English

Interpersonal communication

Motivational interviewing

Time management & multitasking

Problem solving / judgement

Documentation & organization

Patience & diplomacy

Education

Associate’s Degree or 4 years equivalent

Job description

Thank you for raising $5 million dollars for RI Nonprofits on 401Gives!

Job Information

• Description:

  Presented by Dorcas International Institute of RI

  Student Support Advisor – Are you skilled in creating rapport with students through the use of interpersonal techniques such as: active listening, expressions of empathy, demonstrating positive regard and empowerment, providing clear and accurate information, using questioning, challenging, and reflecting techniques? If so, perhaps Dorcas International is the place for you.

  Responsibilities:

  • Coordinate and make appropriate referrals internally and externally for needed resources and services.
  • Ensure proper follow ups, have face-to-face or virtual interactions with clients and other parties as needed.
  • Provide problem solving assistance; act as mediator/liaison internally and externally.
  • Track, maintain and report student attendance, testing outcomes, and progress through education programs.
  • Maintain systematic records of student interactions, services and referrals, and outcomes in agency and external databases as required by funders.
  • Remain well versed and up to date in area of student support expertise.

  Why should you apply?

  • Range of professional opportunities in a growing organization
  • Generous employer-paid health & dental benefits
  • Generous paid vacation, sick days, and personal leave in addition to 13 paid holidays
  • 403b retirement plan with employer contribution and life insurance
  • Full-Time (37.5 hours/week)
  • Hourly rate of $22

Bilingual Spanish/English language skills required.

Subject matter expertise/experience in specific content areas and/or customer service.

Strong interpersonal and rapport building skills; Ability to handle high volume of clients with differing abilities and backgrounds.

Motivational interviewing skills.

Ability to exercise judgement, identify problems and develop solutions.

Ability to manage time and priorities effectively; Strong multi-tasking ability.

Highly self-motivated, flexible, and enthusiastic team player who can collaborate with colleagues.

Excellent organizational and documentation skills; exemplary attention to detail (records, files, schedules, other).

Ability to effectively communicate with and work with diverse

populations/cultures; possess patience, diplomacy, and tolerance.

Ability and flexibility to work a split shift and occasionally on Saturdays.

Ability to work within specific deadlines and deliver accurate and high-quality work.

• Education Required:

  Minimum of an Associate’s Degree or 4 years equivalent experience.