Case Management Services Program Coordinator

Rialliance; Providence (RI); Hybrid; USD 47,000 - 52,000; Full time

Benefits offered by this job

Health and dental benefits

Vacation and holidays

403(b) retirement plan

Life insurance

Job summary

Dorcas International Institute of RI seeks a CMS Program Coordinator to assist the Director of Case Management Services with data management, quality assurance, and program compliance. The role collaborates with case managers to enroll clients into CMS programs and resolve issues, while leading groups and coordinating with staff and volunteers to meet client needs.

The position involves trainings on program databases, maintaining client records, and ensuring timely reporting to funders.

Qualifications

• Bachelor's degree or equivalent experience required.
• Strong communication and organization skills essential.
• Experience with case management or refugee services is a plus.

Responsibilities

• Coordinate enrollment of clients into CMS programs.
• Provide oversight of services across all CMS programs.
• Assist in daily operations: housing, expenses, contracts, data collection and reporting.
• Ensure client interactions and follow-ups are documented.
• Train staff on databases and policies.

Skills

Communication

Attention to detail

Problem solving

Time management

Team player

Organization

Documentation

Presentation

Lifting ability

Education

Bachelor's degree or equivalent experience

Tools

Databases

Job description

Thank you for raising $5 million dollars for RI Nonprofits on 401Gives!

Job Information

• Description:

  Presented by Dorcas International Institute of RI

  The Case Management Services (CMS) Program Coordinator will assist the Director of Case Management Services with all aspects of the CMS department, including data management, quality assurance, and program compliance. This position will independently strive to increase communication and collaboration with other client-focused departments to ensure refugee client success. The Case Management Services Program Coordinator will work with case managers in enrolling clients into all CMS programs and resolving issues. The CMS Program Coordinator will be comfortable leading groups and coordinating with other staff and volunteers in ensuring that client needs are met by group activities.

  The Candidate will be responsible for:

  • Coordinating the enrollment of clients into appropriate case management programs.
  • Providing oversight of services across all case management programs.
  • Assisting in the oversight of daily operations of programs, including, but not limited to, refugee housing acquisition, client expenses, contracts, federal/state data collection and reporting, and collaboration with partnering agencies.
  • Ensuring proper offer of program, follow-up, face-to-face interactions with clients and other parties as needed.
  • Providing regular trainings on program databases, highlighting best practices, and orienting new staff to database and policies.
  • Acting as liaison with other departments on shared clients and/or concerns.
  • Serving as liaison with community support groups offered to all clients.
  • Ensuring quality assurance processes and procedures for all case management services meets program and agency standards.
  • Maintaining client records documenting all interactions, services, referrals, and program outcomes in agency and external databases as required by funders.
  • Resolving issues and/or escalating to program director when necessary.
  • Monitoring client information in agency database and files to ensure that quality assurance measures are entered in a timely manner.

  Why should you apply?

  • Range of professional opportunities in a growing organization
  • Generous employer-paid health & dental benefits
  • Generous paid vacation, sick days, and personal leave in addition to 13 paid holidays
  • 403b retirement plan with employer contribution and life insurance
  • Full-time (37.5 hours/week)
  • Salary Range: $46,800 - $51,500 (commensurate with experience)

Familiarity with and ability to navigate community social services and government services.

Skills

• Excellent communication skills.
• Attention to detail with a high degree of accuracy.
• Ability to identify problems and develop solutions.
• Ability to manage time and priorities effectively.
• Self-motivated team player who can collaborate with colleagues and work independently.
• Excellent organizational and documentation skills (records, files, schedules, other).
• Group presentation skills.
• Ability to lift 10-20 lbs.

Computer Skills

• High level of computer literacy required, including experience with databases.

Education Required

• Bachelor’s degree or equivalent experience.