Case Manager

New Destiny Housing Corporation; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

New Destiny is seeking a full-time Case Manager to provide regular on-site services at Raven Hall in Coney. The Case Manager will work with the Program Director to maintain and grow a robust program focused on family stability by linking families to resources and promoting a violence-free environment.

This role requires managing a caseload of 20–25 tenants, developing wellness plans, coordinating with schools and providers, and following the Theory of Change to support tenant stability and

Qualifications

• Bachelor’s degree required; BSW or BA/S preferred.
• 1–3 years of direct service experience preferred.
• Knowledge of housing stability, health & mental health, and food security.
• Experience with homelessness or domestic violence survivors is a plus.

Responsibilities

• Provide comprehensive case management to a caseload of 20–25 tenants, including counseling and crisis intervention.
• Develop programming with the Program Director and families; plan wellness activities.
• Coordinate with schools, clinics, and providers for referrals and follow-up.
• Maintain and update case files and internal databases; participate in weekly supervision.
• Engage volunteers and interns to enrich youth and family events.

Skills

Empathy

Communication skills

Organizational skills

Trauma-informed care

Bilingual Spanish/English

Education

Bachelor’s degree

BSW or BA/S in Psychology/Sociology/Early Education preferred

Tools

Microsoft Office

Job description

New Destiny’s mission is to end the cycle of domestic violence and homelessness for low-income families and individuals by developing and connecting them to safe, permanent, affordable housing and services. To achieve its mission, New Destiny builds and manages housing with on-site services; offers innovative programs that assist survivors in finding and retaining affordable housing; and works to expand access to permanent housing resources for survivors. New Destiny is the largest provider of supportive housing for domestic violence survivors in New York and is a leading advocate in the effort to obtain the resources needed to end family homelessness in New York City.

General Description

New Destiny is seeking to hire a full-time Case Manager to provide regular on-site services at Raven Hall in Coney. The Case Manager will work with the Program Director to maintain and grow a robust program

focusing on fostering family stability by connecting families to resources; maintaining a violence- free

environment and helping children thrive emotionally, physically, and academically. This is a full-time position

requiring one late night a week (e.g., 11:00 am to 7:00 pm). The Case Manager will report directly to the Program Director.

Responsibilities

Case Management Responsibilities

• Provide comprehensive case management services to a caseload of 20-25 active tenants, including counseling services, crisis intervention, and other appropriate supportive services.
• Develop programming and activities in collaboration with the Program Director, Senior Case Manager, and the families.
• Work with tenants on caseload to create and implement annual wellness plans to meet individual goals.
• Conduct annual assessments with tenants to assess stability and ongoing social service needs.
• Plan and implement age-appropriate therapeutic activities for children.
• Research, organize and implement both recreational and therapeutic activities and workshops for families and children.
• Build connections in the community and provide referrals to stabilizing community programming, including recreational activities, mental health services, physical health services, employment enhancement services, etc.
• Work with families to follow-up with schools, clinics, and other providers where appropriate.
• Maintain a strong relationship with Family Support Program’s offsite partners including New Destiny Housing’s Mental Health Department, financial coaches, health and wellness coaches, as well as vendors who are providing on-site services to tenants. This includes following up with referrals and assisting with connection to services.
• Refer to and follow New Destiny Housing’s Theory of Change, an evidence-based practice created to support tenant stability and growth, throughout all case management and programming
• Coordinate with the property management department in order to ensure ongoing housing stability with New Destiny tenants.

Administrative Responsibilities

• Attend weekly supervision meetings with the Program Director.
• Enter all tenant contacts and group work into the internal database on a regular basis.
• Collect and maintain information on children and families (report cards, skills evaluation, surveys, etc.).
• Conduct monthly meetings and case conferences with Family Support Program staff.
• Maintain up-to-date case files and ensure all data is inputted into the case management database.
• Contribute to the development of best practices for the Family Support Program.
• Work with volunteers and interns to enrich youth and family events.
• Other duties as assigned by the Program Director.

Requirements

• Bachelor’s degree required. A BSW or BA/S in the areas of Psychology, Sociology, Early Education preferred.
• Knowledge of social services and organizations in Brooklyn is preferred.
• A minimum of 1 to 3 years of direct service experience is preferred.
• Knowledge and experience assisting individuals to access resources in the areas of housing stability, health &mental health, and food security.
• Proven track record in engaging children and adults who have experienced homelessness and domestic violence preferred.
• Ability to be empathetic, creative, and resourceful. Experience with trauma-informed care preferred.
• The ideal candidate is a person who is highly organized, flexible, and resourceful.
• Strong written and oral communication skills, computer literacy and sound judgment.
• Bilingual Spanish/English strongly preferred.