Program Director

New Destiny Housing Corporation; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

New Destiny Housing Corporation seeks a full-time Program Director to provide on-site services at two supportive housing locations in The Bronx. The role emphasizes survivor-centered, trauma-informed care, staff supervision, and collaboration with external partners to ensure program success.

The position requires leading tenant engagement activities, guiding case managers, and coordinating with property management and mental health teams.

Qualifications

• Master's degree preferred in psychology, social work, or related field.
• Bachelor's degree required.
• Experience in nonprofit, client-facing settings is preferred.
• Familiarity with trauma-informed care is a plus.

Responsibilities

• Lead tenant engagement and community organizing at two Bronx sites.
• Supervise case management staff, ensuring survivor-centered trauma-informed care and data accuracy.
• Coordinate with external partners and internal teams to meet program goals and reporting requirements.
• Oversee incidents, safety concerns, and crisis responses as needed.
• Manage administrative tasks, reporting, and relationships with property management and mental health teams.

Skills

Excellent communication

Organizational skills

Trauma-informed care

Community engagement

Education

Master's degree preferred in psychology, social work, or related field

Bachelor's degree required

Tools

Microsoft Office Suite

Microsoft Teams

SharePoint

PowerPoint

Job description

General Description

New Destiny’s mission is to end the cycle of domestic violence and homelessness for low-income families and individuals by developing and connecting them to safe, permanent, affordable housing and services. To achieve its mission, New Destiny builds and manages housing with on-site services; offers innovative programs that assist survivors in finding and retaining affordable housing; and works to expand access to permanent housing resources for survivors. New Destiny is the largest provider of supportive housing for domestic violence survivors in New York and is a leading advocate in the effort to obtain the resources needed to end family homelessness in New York City.

New Destiny is seeking to hire a full-time Program Director to provide regular on-site services at two supportive housing locations in The Bronx. This role ensures consistent, trauma-informed practice in case management, crisis intervention, and community organizing, while supervising staff and coordinating with external partners. This is a full-time position

requiring one late night a week (e.g., 11:00 am to 7:00 pm). The Program Director will report directly to the Regional Director.

Responsibilities

Tenant Engagement and Community Organizing:

• Build a team to actively engage tenants to participate in program services and activities.
• Foster tenant interaction and build community within the building. In doing so, develop and implement workshops that reflect the interests of tenants.
• Work collaboratively with colleagues to plan enriching activities for children and adults.
• Maintain transparency with tenants regarding expectations, requirements and provide support as needed.
• Build relationships with local community organizations, legal aid, healthcare providers, employment services, etc. in order to bring programming and referral sources to the tenants.

Supervision of Case Management Services:

• Supervise case managers at both sites, provide guidance on survivor-centered trauma-informed care.
• Split time between both sites to supervise operations, maintain visibility with staff and residents, and ensure program consistency.
• Review case files, service plans, and housing stability goals. Ensure all data entry for team is timely and accurate.
• Collaborate with Family Support Program staff at other sites to learn/share best practices and with community partners.
• Ensure team is working to mitigate rental arrears and collaborate with New Destiny’s Property Management team.
• Provide leadership, coaching, performance evaluations, staff education, and ongoing staff support.
• Oversee escalated incidents, including threats to safety and mental health crises.

Administrative Duties:

• Strong administrative abilities and attention to detail. Ability to adjust to the diverse needs of tenants.
• Ensure outcomes are met for funders and internal goals.
• Conduct ongoing internal monitoring and data analysis.
• Manage internal reporting for Regional Director, VP of Supportive Housing, CEO, and OTDA reporting.
• Manage and maintain relationship with property management department, mental health team and financial coaches.

Requirements

• Master's degree preferred in psychology, social work, or related field, bachelor’s degree required.
• A minimum of 5 years' work experience in a client-facing, nonprofit organization.
• A minimum of 3-5 years of supervisory experience in a social service setting.
• Familiarity working with survivors of domestic violence and/or homelessness.
• Must be responsible, flexible, a self-starter, able to work independently and respond appropriately to crises.
• Excellent communication and organizational skills.
• Proficiency in Microsoft Office Suite, teams, share point and power point.
• Experience with trauma-informed care.

Preferred candidates will have:

• Comprehensive knowledge of benefits, entitlements and services offered in NYC

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