Bilingual Case Manager

Covenant House New York; New York (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

Covenant House New York is seeking a bilingual Case Manager for the Family Covenant Scattered Site program, serving 10 young adult parents and their children in NYC. You will deliver comprehensive case management, coordinate services, and support housing stability through home visits and community-based work.

You will implement Parenting Journey 1, engage families with trauma-informed approaches, and collaborate with a multidisciplinary team to meet individualized goals and regulatory

Qualifications

• Bachelor’s degree required.
• Bilingual English/Spanish required.
• 1 year residential or scattered-site experience preferred.
• Experience with resiliency-focused, trauma-informed care.
• Knowledge of youth development and family services.

Responsibilities

• Provide integrated case management and counseling to 10 young adult parents and children.
• Promote housing stability and service-plan goals.
• Develop individual service plans and coordinate referrals and services.
• Deliver Parenting Journey 1 model during home visits.
• Maintain confidential records and regulatory compliance.
• Travel for home visits and work evenings as needed.
• Collaborate with housing staff and service providers.

Skills

Multitasking

Verbal & written comms

Problem solving

Child protection

Team collaboration

Trauma-informed care

Cultural competence

Education

Bachelor's degree

Tools

Relias LMS

Job description

About the role

The Family Covenant Scattered Site Bilingual Case Manager will provide services to 10 young adult parents aged 18-25 years and their children residing in scattered-site permanent supportive housing located throughout New York City. Reporting to the Program Coordinator, the Case Manager is an energetic, creative, and diligent member of a team that includes additional case managers, a housing specialist, and other supportive staff and services located in the Bronx.

Family Covenant Scattered Site Supportive Housing program is funded by the NYC Department of Health and Mental Hygiene (DOHMH) and Human Resources Administration (HRA). The Case Manager will provide comprehensive case management services in their office, in the community and within the client’s apartment including creation of an individual service plan including post-program goals, coordination and referrals of services, individual counseling, and advocacy. The Case Manager will also work closely with the Real Estate Coordinator to ensure young adult parents are paying rent and addressing any related housing or arrears issues.

The Case Manager will be trained in the evidence-based model Parenting Journey 1 which will be delivered to families during home visits. Case managers will obtain and maintain a certification in Parenting Journey 1 curriculum & administration and will receive coaching around the delivery of the model. This model focuses on assisting parents in improving parenting skills, home safety and health education for their child/children.

The Case Manager will contribute to a program culture that is person-centered, holistic, focused on positive youth development, and committed to continuous improvement. They will work in a disciplinary team perspective to achieve family & program goals.

Flexibility, a willingness to be available by email or phone in off-hours, and excellent communication and problem-solving abilities are critical to successfully fulfilling the requirements of this position.

What you’ll do

(Responsibilities to include but not limited to the following)

Case Management

• Provides integrated counseling and case management services that are effective.

• Engage young adults and their children and promote personal growth and wellness, housing stability and accomplishment of service plan goals on anongoing basis.

• Collaborates with youth to assess strengths and challenges and develop anindividual service plan that reflects the progress and stated goals of the youthand their children.

• Meets with youth regularly in the youths home, office and in the community, including in to determine progress with goals.

• Delivers the Parenting Journey 1 model during weekly home visits.

• Utilizes Motivational Interviewing with clients to assist with motivation towards goals.

• Refers to and advocates on behalf of youth with, outside service providers andother collateral services.

• Creates and maintains confidential records, charts and logs for youth and theirchildren documenting all relevant information from individuals and groupinterventions as well as with collateral services.

• Ensures that youths’ files are compliant with all regulatory and otherrequirements.

• Utilize Efforts to Outcomes electronic case management systems for all casesinformation.

• De-escalates crisis; attends to emergencies following agency protocol, asneeded.

• Available after-hours as needed for emergencies and/or case coverage.

• Ability to address sensitive issues with families according to service plan implementation.

• Ability to provide teaching assistance to families on a practical level in life skillAnd parenting areas.

• Flexibility to travel/commute to make home visits and work a late shift asneeded.

Team Participation

• Works as a collaborative team member ensuring all young adults and their children have access to high-quality services and are living in a safe setting.

• Participates in and facilitates regular case conferences.

• Ensure team members are fully apprised of important information regarding youth as needed.

• Participate in staff team meetings and training, individual supervision meetings, and meetings with youth.

• Assists with audit preparation and dry and live audits of the program.

Professional Development and Embracing CHNY’s Mission

• Participates in all required trainings, either in-person or via CHNY’s online Learning Management System (Relias)

• Actively participates in the training and implementation of evidence-based and other proven models.

• Embraces a data-driven culture that is outcomes-oriented and creatively responsive to programmatic challenges.

• Promotes a healthy, inclusive, and equitable organizational culture and a thriving, engaged staff.

• Promotes child protection within the program and is diligent about the safety of clients and fellow staff members.

• Always upholds CHNY’s mission, vision, principles, standards of conduct, policies, and procedures.

• Perform other duties as assigned and needed

Qualifications

Education & Experience

• Bachelor’s degree is required, preferably in a relevant field.

• Bilingual (English/Spanish Required)

• One (1) year experience in a residential or scattered site setting working with adolescents/young adults preferred.

• Demonstrated knowledge of and experience working directly with young people through approaches that emphasize resiliency, strength-based youth development, and trauma informed care required.

Knowledge/Skills

• Strong multi-tasking skills with demonstrated ability to manage multiple projects at once required.

• Excellent verbal, written and problem-solving abilities and an upbeat demeanor required.

• A strong focus on child protection and ensuring the safety of clients is required.

• Experience working with diverse groups required.

• Overall flexibility in work schedule required, including weekends, evenings and holidays if needed.

• Experience utilizing evidence-based and other social service models strongly preferred.

• Bilingual Spanish Speaking Required