Case Manager (Queens)

Newdestinyhousing; New York (NY); On-site; USD 51,000 - 63,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short disability

PTO

Paid holidays

401(k)

Job summary

New Destiny Housing in Queens is seeking a full-time Case Manager to provide on-site services at The Kira, a 163-unit service-enriched housing development with 69 units set aside for domestic violence survivors. The Case Manager will work within a two-position team led by the Program Director to connect families to resources and foster stability in a violence-free environment.

A bachelor’s degree is required; a BSW or BA/BS in psychology or sociology is preferred.

Qualifications

• Bachelor’s degree required; BSW or BA/BS in Psychology, Sociology or Early Education preferred.
• Knowledge of social services and Queens-area resources preferred.
• 1–3 years of direct service experience preferred.
• Experience helping individuals access housing stability, health/mental health and food security.
• Trauma-informed care experience preferred.
• Bilingual Spanish/English strongly preferred.

Responsibilities

• Provide case management for a caseload of 20–25 tenants with counseling and crisis intervention.
• Develop programs with staff and families and implement wellness plans.
• Coordinate with schools, clinics and providers for tenant support.
• Maintain up-to-date case files and input data into the management system.
• Attend weekly supervision with the Program Director.
• Work with volunteers to enrich youth and family events.
• Follow New Destiny Housing’s Theory of Change in all activities.
• Collaborate with property management to ensure housing stability.

Skills

Empathy

Trauma-informed care

Bilingual Spanish/English

Strong communication

Education

Bachelor’s degree

BSW or BA/BS in Psychology or Sociology preferred

Job description

New Destiny’s mission is to end the cycle of domestic violence and homelessness for low-income families and individuals by developing and connecting them to safe, permanent, affordable housing and services. To achieve its mission, New Destiny builds and manages housing with on-site services; offers innovative programs that assist survivors in finding and retaining affordable housing; and works to expand access to permanent housing resources for survivors. New Destiny is the largest provider of supportive housing for domestic violence survivors in New York and is a leading advocate in the effort to obtain the resources needed to end family homelessness in New York City.

Job Purpose

New Destiny is seeking to hire a full-time Case Manager to provide regular on‑site services at The Kira. This building is a 163-unit, service‑enriched permanent and affordable housing development, with 69 units set aside for domestic violence survivors, in the Jamaica section of Queens. The Case Manager will work within a team of two Case Managers led by the Program Director and the Senior Case Manager to maintain and grow a robust program to focus on fostering family stability by connecting families to resources; maintaining a violence‑free environment and helping children thrive emotionally, physically, and academically. This is a full‑time position requiring one late night a week (e.g., 11:00 am to 7:00 pm). The Case Manager will report directly to the Program Director.

Duties and Responsibilities

Case Management Responsibilities:

• Provide comprehensive case management services to a caseload of 20-25 active tenants, including counseling services, crisis intervention, and other appropriate supportive services.
• Develop programming and activities in collaboration with the Program Director, Senior Case Manager, and the families.
• Work with tenants on caseload to create and implement annual wellness plans to meet individual goals. Conduct annual assessments with tenants to assess stability and ongoing social service needs.
• Plan and implement age‑appropriate therapeutic activities for children. Research, organize and implement both recreational and therapeutic activities and workshops for families and children.
• Build connections in the community and provide referrals to stabilizing community programming, including recreational activities, mental health services, physical health services, employment enhancement services, etc.
• Work with families to follow‑up with schools, clinics, and other providers where appropriate.
• Maintain a strong relationship with Family Support Program’s offsite partners including New Destiny Housing’s Mental Health Department, financial coaches, health and wellness coaches, as well as vendors who are providing on‑site services to tenants.
• This includes following up with referrals and assisting with connection to services.
• Refer to and follow New Destiny Housing’s Theory of Change, an evidence‑based practice created to support tenant stability and growth, throughout all case management and programming.
• Coordinate with the property management department in order to ensure ongoing housing stability with New Destiny tenants.

Administrative Responsibilities:

• Attend weekly supervision meetings with the Program Director.
• Enter all tenant contacts and group work into the internal database on a regular basis.
• Collect and maintain information on children and families (report cards, skills evaluation, surveys, etc.).
• Conduct monthly meetings and case conferences with Family Support Program staff.
• Maintain up‑to‑date case files and ensure all data is inputted into the case management database.
• Contribute to the development of best practices for the Family Support Program.
• Work with volunteers and interns to enrich youth and family events.
• Other duties as assigned by the Program Director.

Qualifications

• Bachelor’s degree required. A BSW or BA/S in the areas of Psychology, Sociology, Early Education preferred.
• Knowledge of social services and organizations in the Queens is preferred.
• A minimum of 1 to 3 years of direct service experience is preferred.
• Knowledge and experience assisting individuals to access resources in the areas of housing stability, health &mental health, and food security.
• Proven track record in engaging children and adults who have experienced homelessness and domestic violence preferred.
• Ability to be empathetic, creative, and resourceful.
• Experience with trauma‑informed care preferred.
• he ideal candidate is a person who is highly organized, flexible, and resourceful.
• Strong written and oral communication skills, computer literacy and sound judgment.
• Bilingual Spanish/English strongly preferred.

$57,000 a year with competitive benefits. This is a full‑time position with a benefits package including medical, dental, vision, short disability, PTO paid holidays and 401(k). EOE

Impact

11

supportive housing projects with 432 units for domestic violence survivors developed

140

units of affordable housing for domestic violence survivors in development

100

Nearly 100% of domestic violence survivors stably housed and 99% violence free in 2025

1454

adults and children received on‑site services in our supportive housing buildings in 2025

1091

domestic violence survivors housed by Housing Access and Stability Services in the 5 boroughs