Bilingual Case Manager

Covenant House California; New York (NY); On-site; USD 52,000 - 75,000; Full time

Job summary

Covenant House New York is seeking a Family Covenant Scattered Site Bilingual Case Manager to serve 18–25 year-old parents and their children across New York City. You will provide comprehensive case management, home visits, and parenting support within a trauma-informed, youth-centered framework.

The role emphasizes collaboration with a multidisciplinary team, service planning, and after-hours availability for emergencies. A passion for empowering homeless and at-risk youth is essential.

Qualifications

• Bachelor's degree is required, preferably in a relevant field.
• One year experience in a residential or scattered-site setting preferred.
• Demonstrated knowledge of trauma-informed care and resiliency-based youth development.

Responsibilities

• Provide integrated counseling and case management services.
• Engage young adults and their children to promote growth, housing stability, and goals achievement.
• Develop individualized service plans and coordinate referrals of services.
• Meet youth in home, office, and community settings to monitor progress.
• Deliver Parenting Journey 1 model during weekly home visits.
• Maintain confidential records and ensure regulatory compliance.
• Utilize electronic case management systems (Efforts to Outcomes).
• Participate in staff meetings, training, and audits.

Skills

Multi-tasking

Verbal and written communication

Problem-solving

Trauma-informed care

Education

Bachelor's degree

Job description

Join a Legacy of Hope and Empowerment at Covenant House New York!

For over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap-around support services for vulnerable homeless, runaway, and exploited youth. As the largest provider of these essential services in New York City, CHNY impacts the lives of over 1,500 young people aged 16-24 every year.

At CHNY, our doors are open to all young people in need, regardless of race, religion, sexual orientation, gender identity, and expression. Our dedicated team offers various services, including shelter, housing, education, employment, health, mental health support, youth development, and anti-human trafficking initiatives. We operate with harm reduction and trauma-informed principles to ensure the best care for our youth.

But our mission goes beyond immediate support. We are passionate advocates for systemic change, influencing public policy, and raising awareness of the critical issues surrounding youth homelessness. Our ultimate goal is to provide a safe refuge and empower young people to build a brighter future founded on compassion, unconditional love, and absolute respect.

Join us in making a difference in the lives of countless young people. Join a team that inspires long-term transformation and hope.

About the role

The Family Covenant Scattered Site Bilingual Case Manager will provide services to 10 young adult parents aged 18-25 years and their children residing in scattered-site permanent supportive housing located throughout New York City. Reporting to the Program Coordinator, the Case Manager is an energetic, creative, and diligent member of a team that includes additional case managers, a housing specialist, and other supportive staff and services located in the Bronx.

Family Covenant Scattered Site Supportive Housing program is funded by the NYC Department of Health and Mental Hygiene (DOHMH) and Human Resources Administration (HRA). The Case Manager will provide comprehensive case management services in their office, in the community and within the client's apartment including creation of an individual service plan including post-program goals, coordination and referrals of services, individual counseling, and advocacy. The Case Manager will also work closely with the Real Estate Coordinator to ensure young adult parents are paying rent and addressing any related housing or arrears issues.

The Case Manager will be trained in the evidence-based model Parenting Journey 1 which will be delivered to families during home visits. Case managers will obtain and maintain a certification in Parenting Journey 1 curriculum & administration and will receive coaching around the delivery of the model. This model focuses on assisting parents in improving parenting skills, home safety and health education for their child/children.

The Case Manager will contribute to a program culture that is person-centered, holistic, focused on positive youth development, and committed to continuous improvement. They will work in a disciplinary team perspective to achieve family & program goals.

Flexibility, a willingness to be available by email or phone in off-hours, and excellent communication and problem-solving abilities are critical to successfully fulfilling the requirements of this position.

What you'll do

(Responsibilities to include but not limited to the following)

Case Management

• Provides integrated counseling and case management services that are effective.
• Engage young adults and their children and promote personal growth and wellness, housing stability and accomplishment of service plan goals on an ongoing basis.
• Collaborates with youth to assess strengths and challenges and develop an individual service plan that reflects the progress and stated goals of the youth and their children.
• Meets with youth regularly in the youths home, office and in the community, including in to determine progress with goals.
• Delivers the Parenting Journey 1 model during weekly home visits.
• Utilizes Motivational Interviewing with clients to assist with motivation towards goals.
• Refers to and advocates on behalf of youth with, outside service providers and other collateral services.
• Creates and maintains confidential records, charts and logs for youth and their children documenting all relevant information from individuals and group interventions as well as with collateral services.
• Ensures that youths' files are compliant with all regulatory and other requirements.
• Utilize Efforts to Outcomes electronic case management systems for all cases information.
• De-escalates crisis; attends to emergencies following agency protocol, as needed.
• Available after-hours as needed for emergencies and/or case coverage.
• Ability to address sensitive issues with families according to service plan implementation.
• Ability to provide teaching assistance to families on a practical level in life skill And parenting areas.
• Flexibility to travel/commute to make home visits and work a late shift as n eeded.
• Works as a collaborative team member ensuring all young adults and their children have access to high-quality services and are living in a safe setting.
• Participates in and facilitates regular case conferences.
• Ensure team members are fully apprised of important information regarding youth as needed.
• Participate in staff team meetings and training, individual supervision meetings, and meetings with youth.
• Assists with audit preparation and dry and live audits of the program.

Professional Development and Embracing CHNY's Mission

• Participates in all required trainings, either in-person or via CHNY's online Learning Management System (Relias)
• Actively participates in the training and implementation of evidence-based and other proven models.
• Embraces a data-driven culture that is outcomes-oriented and creatively responsive to programmatic challenges.
• Promotes a healthy, inclusive, and equitable organizational culture and a thriving, engaged staff.
• Promotes child protection within the program and is diligent about the safety of clients and fellow staff members.
• Always upholds CHNY's mission, vision, principles, standards of conduct, policies, and procedures.
• Perform other duties as assigned and needed

Qualifications

Education & Experience

• Bachelor's degree is required, preferably in a relevant field.
• One (1) year experience in a residential or scattered site setting working with adolescents/young adults preferred.
• Demonstrated knowledge of and experience working directly with young people through approaches that emphasize resiliency, strength-based youth development, and trauma informed care required.

Knowledge/Skills

• Strong multi-tasking skills with demonstrated ability to manage multiple projects at once required.
• Excellent verbal, written and problem-solving abilities and an upbeat demeanor required.
• A strong focus on child protection and ensuring the safety of clients is required.
• Experience working with diverse groups required.
• Overall flexibility in work schedule required, including weekends, evenings and holidays if needed.
• Experience utilizing evidence-based and other social service models strongly preferred.