Case Manager

Prospect Infosystem Inc.; Jackson (TN); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Prospect Infosystem Inc. is seeking a Training Specialist to deliver C-FIRST training to Department of Children’s Services staff. The role includes creating materials, generating sandbox data, and collaborating with SMEs to enhance content.

Travel within Tennessee is required, with a hybrid work setup combining remote and on-site sessions. The successful candidate will have at least 1 year of training delivery experience, be proficient with Microsoft Teams, and possess strong communication and

Qualifications

• 1 year of experience in training delivery, adult education, or staff development.
• Proficiency in Microsoft Teams and other virtual training tools.
• Strong communication, facilitation, and organizational skills.
• Ability to work independently and collaboratively in a fast-paced training environment.

Responsibilities

• Deliver C-FIRST training to DCS employees, in-person and virtually.
• Develop training materials for C-FIRST tasks.
• Generate data in the C-FIRST training sandbox.
• Collaborate with DoC and Deloitte SMEs to improve training content.
• Provide web-based technical assistance to staff.
• Use Microsoft Teams and other digital platforms to conduct training sessions.
• Collaborate with training team and program leadership to ensure training quality.
• Travel within Tennessee is required for in-person sessions.

Skills

Training delivery

Adult education

Communication

Facilitation

Organizational skills

Independent work

Team collaboration

Education

Bachelor's Degree

Tools

Microsoft Teams

Job description

• Deliver C-FIRST training to DCS employees, covering the range of C-FIRST application modules and tasks specific to varying roles within the system both in-person and virtually.
• Develop training materials for specialized tasks in C-FIRST.
• Generate data within the C-FIRST training sandbox for use in C-FIRST training.
• Collaborate with subject matter experts from the Department of Children’s Services and Deloitte to enhance training development and delivery.
• Provide web-based technical assistance to staff to facilitate system learning.
• Utilize Microsoft Teams and other digital platforms to conduct and support training sessions
• Collaborate with training team members and program leadership to ensure consistency and quality in training content and delivery
• Travel will be required within the State of TN.

Minimum Qualifications:

• One (1) year of experience in training delivery, adult education, or staff development
• Proficiency in Microsoft Teams and other virtual training tools
• Strong communication, facilitation, and organizational skills
• Ability to work independently and collaboratively in a fast-paced, evolving training environment
• Bachelor's Degree is required

Preferred Qualifications:

• Experience delivering training in a government or human services setting
• Experience training computer systems

Work Conditions:

• Travel may be required for in-person training sessions
• Hybrid work environment with both remote and on-site responsibilities