Training & Coaching Officer

Oorwin AI; Jackson (TN); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Oorwin AI seeks a Training & Coaching Officer for a government client in Jackson, TN. Hybrid work arrangement with on-site responsibilities at the Lowell Thomas State Office Building and travel for in-person sessions.

The role delivers Pre‑Service and Specialty training to DCS staff, emphasizing trauma-informed care and the DCS Practice Model. The position requires experience in child welfare and training delivery, plus strong communication and facilitation skills.

Qualifications

• At least one year of direct child welfare field experience.
• At least one year of experience in training delivery, adult education, or staff development.
• Proficiency with Microsoft Teams and other virtual training tools.
• Strong communication, facilitation, and organizational skills.
• Ability to work independently and collaboratively in a fast-paced, evolving training environment.

Responsibilities

• Deliver Pre-Service training to new DCS employees on fundamentals and program topics.
• Teach the Practice Wheel components and trauma-informed practices.
• Provide coaching and actionable feedback to new hires based on observations.
• Proctor Pre-Service assessments and support evaluation processes.
• Support case panel presentations and Simulation Lab activities where applicable.
• Provide web-based technical assistance for virtual training delivery.
• Use Microsoft Teams and other platforms to conduct and support training sessions.
• Collaborate with training team members and leadership to ensure content quality.
• Travel as required; mileage reimbursement will be available.

Skills

Communication skills

Facilitation

Organizational skills

Teamwork

Independent work

Tools

Microsoft Teams

Web-based training platforms

Job description

One of our government clients is seeking a qualified, passionate professional to serve as a Training & Coaching Officer. This role delivers comprehensive Pre-Service and Specialty training to newly hired DCS staff and serves as an information liaison throughout onboarding and Pre-Service. The ideal candidate brings direct child welfare experience, strong training-delivery skills, and a commitment to trauma-informed care and the DCS Practice Model.

Training & Coaching Officer
Hybrid

225 Dr. Martin Luther King Jr. Drive, Lowell Thomas State Office Building , Jackson, Tennessee

7 Months

Key Responsibilities

• Deliver Pre-Service training to new DCS employees, including fundamentals of child welfare; program-specific content for assigned service areas such as Child Protective Services, Foster Care, and Juvenile Justice; trauma-informed case management practices; the DCS Practice Model and Practice Wheel; self-care strategies; and motivational interviewing techniques.
• Teach the Practice Wheel components: Engagement, Teaming, Assessment, Planning, Implementation, Tracking, and Adjusting.
• Provide coaching and actionable feedback to new hires based on field observations and identified practice gaps.
• Proctor Pre-Service assessments and support evaluation processes.
• Participate in case panel presentations and, depending on location, Simulation Lab activities.
• Provide web-based technical assistance for virtual training delivery.
• Use Microsoft Teams and other digital platforms to conduct and support training sessions.
• Collaborate with training team members, program leadership, and regional leadership to ensure consistent, high-quality training content and delivery.
• Travel as required; mileage reimbursement will be available.

Minimum Qualifications

• At least one year of direct child welfare field experience, such as case management, investigations, foster care, or juvenile justice.
• At least one year of experience in training delivery, adult education, or staff development.
• Proficiency with Microsoft Teams and other virtual training tools.
• Strong communication, facilitation, and organizational skills.
• Ability to work independently and collaboratively in a fast-paced, evolving training environment.

Preferred Qualifications

• Experience delivering training in a government or human services setting.
• Certification or coursework in trauma-informed care, motivational interviewing, or adult learning principles.

Work Conditions

• Travel is required for in-person training, coaching sessions, and field observations.
• This is a hybrid role with both remote and on-site responsibilities.