Case Manager

Guardian Tax; Irvine (CA); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive hourly pay

Bonus potential

Job summary

Guardian Tax in Irvine, CA is seeking a motivated Case Manager who delivers professional, empathetic client support in a fast-paced office. You will manage a portfolio of client cases and serve as the primary point of contact from onboarding through completion.

This in-office role offers collaboration with enrolled agents and compliance teams, with a Monday–Friday schedule and opportunities for growth through ongoing training and leadership support.

Qualifications

• Minimum of 6 months of experience in case management.
• Strong communication and client-focused approach.
• Highly organized with the ability to manage multiple tasks.
• Comfortable learning and using new systems.
• Positive, coachable, and team-oriented.

Responsibilities

• Manage a portfolio of client cases from onboarding through completion.
• Provide consistent communication, updates, and high-quality client support.
• Partner with enrolled agents and compliance teams to move cases forward.
• Handle multiple priorities in a high-volume, deadline-driven environment.
• Meet monthly performance targets while maintaining client satisfaction.

Skills

Case management experience

Strong communication

Highly organized

Team-oriented

Job description

Case Manager - Guardian Tax (Irvine, CA | In-Office)

Guardian Tax is seeking a motivated, detail-oriented Case Manager who brings professionalism, empathy, and strong communication to every client interaction. If you thrive in a fast-paced environment and take pride in being a dependable point of contact, this is a great opportunity to join a collaborative, results-driven team.

Why Join Guardian Tax

• Make a meaningful impact by helping clients resolve challenging financial situations
• Work in a team-focused office environment with shared goals and wins
• Opportunities for growth through ongoing training and leadership support
• Collaborative culture with experienced professionals

Key Responsibilities

• Manage a portfolio of client cases from onboarding through completion
• Provide consistent communication, updates, and high-quality client support
• Partner with enrolled agents and compliance teams to move cases forward
• Handle multiple priorities in a high-volume, deadline-driven environment
• Meet monthly performance targets while maintaining client satisfaction

What We're Looking For

• Minimum of 6 months of experience in case management required
• Strong communicators with a client-focused approach
• Highly organized with the ability to manage multiple tasks
• Comfortable learning and using new systems
• Positive, coachable, and team-oriented

Compensation

• Competitive hourly pay
• Bonus potential

Position Details

• Location: Irvine, CA (in-office only)
• Schedule: Monday-Friday, 8:00 AM - 5:00 PM