Junior Case Advocate

Tax Processing Solutions; Irvine (CA); On-site; USD 25,003 - 35,610; Full time

Job summary

A client-focused solutions firm in Irvine, CA, is seeking a Junior Case Advocate to support clients and Case Advocates effectively. The ideal candidate will assist in case management, ensuring smooth communication and document handling. Responsibilities include connecting with clients, managing urgent requests, and supporting case closures. This full-time role offers a salary of $22.00 per hour and provides growth opportunities to advance within the firm. Passion for helping others is essential.

Qualifications

• Experience in case management or call center preferred.
• Knowledge of tax resolution is a bonus.
• Ability to handle high call volumes.

Responsibilities

• Assist clients with document collection and scheduling appointments.
• Provide support in the absence of Case Advocates.
• Engage unresponsive clients to keep cases on track.
• Tackle inbound calls and manage multiple tasks.
• Own Third-Party Origination cases with confidence.

Skills

Communication skills

Multitasking

De-escalation skills

Education

High school diploma or equivalent

Job description

At Tax Processing Solutions, we are fueled by a passionate commitment to serve our clients and communities with empathy and integrity. Embracing a "Work Hard, Play Harder" philosophy, we aim to create a meaningful impact that extends beyond our local roots to communities across the United States and beyond. Our mission is to guide individuals nationwide through the tax resolution process with trust, compassion, education, and unwavering dedication.

Why Join TPS?

We're on fire with growth—and you're invited to fuel it!

In 2024, TRA skyrocketed to #756 on the Inc. 5000 list, ranking among America's fastest‑growing private companies based on explosive percentage revenue growth over the last three years. We're not just growing; we're thriving.

Ethics isn't just a buzzword—it's our superpower.

We've earned the prestigious BBB Torch Award for Ethics not once, but twice (2021 and 2024)—a rare honor awarded every three years for excellence in character, culture, customers, and community.

Certified awesome to work for—by our own team!

We're officially a Great Place to Work in Orange County, backed by real employee feedback. Our people trust their leaders, take pride in their impact, love collaborating, and feel the vibe is consistent—no matter your role, background, or title.

Are you passionate about helping people navigate challenges with empathy and precision? We’re looking for a Junior Case Advocate to join our dynamic team and make a real difference in our clients’ lives. This is your chance to support our Case Advocates and clients, ensuring every case is handled with care, urgency, and professionalism. We are committed to investing and developing our Junior Case Advocates to become Case Advocates, so we are looking for candidates who are looking to grow!

What You’ll Do

As a Junior Case Advocate, you’ll be providing critical support to keep cases moving smoothly and clients feeling supported. Your role will include:

• Connecting with Clients: Be the friendly voice on the phone, assisting with document collection, scheduling appointments, and answering final questions during case closings.
• Supporting the Team: Step in for Case Advocates when they’re out, handling urgent cases, call‑back requests, and client communications with ease.
• Turning Challenges into Wins: Work with unresponsive clients to re‑engage them, using your de‑escalation skills to rebuild trust and keep cases on track.
• Juggling Priorities: Team up with our Customer Service crew to tackle inbound calls while managing multiple tasks to meet client needs.
• Closing with Confidence: Take ownership of Third‑Party Origination (TPO) cases, conducting closing calls and ensuring clients leave with clarity and satisfaction.

Who You Are

You’re a motivated, empathetic professional who thrives in a fast‑paced environment. You bring:

• Education: A high school diploma or equivalent.
• Experience (preferred but not required):
• Case management or call center experience, with a knack for handling high call volumes.
• Proven ability to de‑escalate tense situations with calm and professionalism.
• Knowledge of tax resolution is a bonus!
• Stellar communication skills—both written and verbal—to connect with clients and colleagues effectively.
• A positive, professional attitude and the ability to build rapport with ease.
• Multitasking prowess, prioritizing tasks to meet deadlines without breaking a sweat.
• Strong memory and attention to detail to keep case details straight.
• Comfort with computers and standard office tech to stay organized and efficient.
• Self‑awareness, motivation, and the drive to inspire those around you.
• Type: Full‑time, onsite in Irvine, CA
• Pay: $22.00 per hour
• Hours: 40+ per week, over time as needed