Case Manager

East Carolina University; Greenville (NC); On-site; USD 23,000 - 25,000; Part time

Job summary

The Case Manager will provide non-clinical case management services to students experiencing a wide range of personal, academic, financial, medical, and other extenuating circumstances at East Carolina University.

Responsibilities include meeting with students to assess needs, coordinating campus and community resources, maintaining documentation, and ensuring FERPA, Clery, and Title IX compliance while collaborating with faculty and campus partners.

Qualifications

• Master's degree in Higher Education Leadership, Counseling, Social Work, Education, or related field.
• Knowledge of legal issues in higher education.
• Experience interacting with the public, parents, students, staff, faculty.

Responsibilities

• Meet with students to assess needs and coordinate resources.
• Provide ongoing case management and crisis response.
• Document interactions and outcomes in the case management system.
• Ensure compliance with FERPA, Clery, Title IX and regulations.
• Collaborate with campus partners and faculty to support students of concern.

Skills

Knowledge of legal issues in higher ed

Experience with student services

Interpersonal communication

Education

Master's degree in Higher Education Leadership, Counseling, Social Work, Education, or related field

Job description

Job Title

Case Manager

Position Number

TN0281

Vacancy Open to

All Candidates

Department

SAH Dean of Students

Department Homepage

https://deanofstudents.ecu.edu/

Advertising Department

DEAN OF STUDENTS OFFICE

Division

Student Affairs

Classification Title

Manager

Competency Level

N/A - Not Applicable

Working Title

Case Manager

Number of Vacancies

1

Full Time Equivalent (FTE)

.40

Full time or Part time

Part Time

Hourly Salary Rate/Range

$28.84/hour

Position Location (City)

Greenville

Position Type

Temporary Staff

Job Category

Staff - Temporary

Be a Pirate!

East Carolina University (ECU) is consistently ranked among the nation's top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C., which and is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU's commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university's leadership in translating research into meaningful community partnerships and measurable societal benefits.

The university supports its workforce through a wide range of professional development opportunities designed to foster career growth and skill advancement. Eligible employees also benefit from a comprehensive benefits package that promotes a healthy work-life balance.

Primary Purpose of Organizational Unit

The Division of Student Affairs comprises over 30 departments, each responsible for providing various student support, services, and educational programs accessible to the university community. With over 300 full-time employees and over 1200 student workers, the Division supports Pirate success through environments that enhance student development, engagement, belonging, well-being, and career readiness. The Division strives to be a national leader in developing student experiences that positively transform lives and communities through work that makes students the focal point of our services, policies, and programming; creates a community where all feel safe, included, and welcomed; treats each other with dignity and civility, and recognizes every individual has rights, ideas, and beliefs; maintains open and honest interactions, and delivers high-quality programming, services, and resources through continuous reflection and improvement.

Primary Purpose of Position

The Case Manager will provide non-clinical case management services to students experiencing a wide range of personal, academic, financial, medical, and other extenuating circumstances. Responsibilities include meeting with students to assess their needs, coordinating campus and community resources, providing ongoing case management, collaborating with faculty and campus partners, and assisting with crisis response and follow-up.

Case Management

• Conduct meetings with students to assess needs, concerns, and presenting challenges
• Provide ongoing case management, including follow-up communication, progress monitoring, and care coordination.
• Support students experiencing crises, including hospitalization, mental health concerns, housing instability, food insecurity, family emergencies, or financial hardship.
• Respond to urgent student situations and provide immediate support, safety planning, and referrals as appropriate
• Provide support for students impacted by crime, sexual misconduct, or Title IX-related concerns, coordinating with campus partners to ensure appropriate resources and supportive measures.
• Coordinate with community resources when additional support is needed
• Provide consultation to faculty, staff, and families regarding how to support students of concern
• Collaborate with the Office of Threat Assessment and other campus partners when elevated concerns are identified

Administrative Responsibilities

• Maintain accurate, timely, and thorough documentation of all student interactions, outreach efforts, referrals, and outcomes in the university's case management system
• Maintain knowledge of university policies, procedures, and resources relevant to student support and crisis response.
• Ensure compliance with FERPA, Clery, Title IX, and other applicable federal, state, and institutional regulations.
• Perform other administrative duties as assigned to support the mission of the Dean of Students Office.

Minimum Education, Knowledge, Skills, and Experience

• Master's degree in Higher Education Leadership, Counseling, Social Work, Education, or related field.
• Knowledge of legal issues in higher education
• Demonstrated experience interacting with the public, parents, students, staff, faculty

Preferred Education, Knowledge, Skills, and Experience

• Ability to build positive and effective relationships across campus and within the community
• Ability to thoroughly document conversations and actions regarding case management
• Demonstrated problem-solving and conflict resolution skills
• Organizational, administrative, interpersonal/written/verbal communication, and team-building skills
• Ability to multi-task and independently manage cases with minimal supervision
• Ability to provide exemplary customer service

Job Open Date

08/26/2026

Open Until Filled

Yes

Quick Link for Direct Access to Posting

https://ecu.peopleadmin.com/postings/96660

Nondiscrimination Statement

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at [phone] (Voice/TTY) or [e-mail].

Eligibility for Employment

Applicants must be currently authorized to work in the United States on a full-time basis. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at [phone] or toll free at 1-866-489-1740 or send an email to [e-mail]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.