Case Manager, Office of Student Rights & Responsibilities

Inside Higher Ed; Greenville (NC); On-site; USD 55,000 - 60,000; Full time

Job summary

A leading educational institution in North Carolina is seeking a dedicated Case Manager to oversee student conduct cases and academic integrity violations. The successful candidate will manage day-to-day operations, support student case management, and ensure compliance with university policies. Ideal candidates should possess a relevant Master's degree or a Bachelor's degree with two years of experience in a similar role. This full-time position requires strong communication and organizational skills, along with a commitment to student success.

Qualifications

• Master’s degree or Bachelor's with 2 years of experience.
• Knowledge of legal and ethical parameters in higher education.
• Experience interacting with public, attorneys, and staff.

Responsibilities

• Manage day-to-day operations related to case management.
• Perform case intake of student conduct and academic integrity matters.
• Prepare files for hearings and maintain documentation.

Skills

Communication skills

Organizational skills

Knowledge of student conduct

Ability to handle sensitive cases

Education

Master's degree in Student Personnel or related field

Bachelor's degree + 2 years relevant experience

Tools

Maxient conduct database

Job description

Case Manager, Office of Student Rights & Responsibilities

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Position Number: 001639

Full Time or Part Time: Full Time

Anticipated Recruitment Range: $55,000 - $60,000

Position Type: Non-Faculty

Job Category: Non-Faculty Professional

Organizational Unit Overview

The Division of Student Affairs comprises over 30 departments, each responsible for providing various student support, services, and educational programs accessible to the university community. With over 300 full-time employees and over 1200 student workers, the Division supports Pirate success through environments that enhance student development, engagement, belonging, well-being, and career readiness. The Division strives to be a national leader in developing student experiences that positively transform lives and communities through work that makes students the focal point of our services, policies, and programming; creates a community where all feel safe, included, and welcomed; treats each other with dignity and civility, and recognizes every individual has rights, ideas, and beliefs; maintains open and honest interactions, and delivers high-quality programming, services, and resources through continuous reflection and improvement.

Job Duties

The Case Manager position manages the day-to-day operations related to case management, the direct referral program, and academic integrity violations. The Case Manager reports to the Associate Director and assists in the monitoring of conduct, direct referral, and academic integrity cases. This position supports the OSRR staff with case management, tracking, complaint intakes, hearing scheduling, and presentations. The objective of the Case Manager position is to facilitate the flow of information between various parties. In addition, the Case Manager position will assist and monitor student cases who have come to the attention of OSRR and other University employees. This position communicates with students, faculty, staff, parents, attorneys, and stakeholders.

OSRR Case Management (25%)

• Performs case intake of student conduct matters: directs students to appropriate campus and community resources, and advises faculty, staff, students, parents, and attorneys of the procedures for filing or responding to student conduct complaints
• Manages, reviews, and distributes incident reports to appropriate offices and conduct administrators for adjudication
• Provides ongoing case management and support for student conduct cases, monitors sanctions for completion and prepares overdue sanction notifications as needed, processes and removes registration holds according to policy
• Provides regular contact for communication between parties that may include ECU CARES, UBCT, the SMRT committee, Organizational cases, the students of concern, and “need-to-know” individuals and departments, ensuring that all needed support resources are made known to students of concern. Attend committee meetings and maintain timely and complete case documentation via electronic record-keeping system

Academic Integrity (25%)

• Performs case intake of academic integrity matters: directs students and faculty to appropriate campus and community resources, and advises faculty, staff, students, parents, and attorneys of the procedures for filing or responding to academic integrity complaints
• Manages all reports of academic integrity violations: Creates academic integrity cases, prepares documentation and correspondence for all parties, ensures faculty follow procedures and submit appropriate information and documentation, processes academic penalties assigned by faculty with the Registrar, assigns campus intervention fees and other relevant sanctions, processes academic integrity appeals and assigns them to appropriate hearing officers
• Provides ongoing case management support for academic integrity cases, monitors sanctions for completion and prepares overdue sanction notifications as needed, processes and removes registration holds according to policy

Direct Referrals (25%)

• Manages the direct referral process: prepares documentation and correspondence for all parties, oversees the opt-out process and reassigns cases for adjudication as appropriate, schedules and assigns students to appropriate educational intervention seminars and workshops, assigns campus intervention and no-show fees and other relevant sanctions, collaborates with counseling and student health professionals as appropriate
• Provides ongoing case management support for direct referral cases, monitors sanctions for completion and prepares overdue sanction notifications as needed, processes and removes registration holds according to policy

Hearings (10%)

• Prepares files for hearings, including redacting information, compiling hearing packets, and facilitating file reviews by students, attorneys, and panel members
• Schedules all aspects of Academic Integrity Board (AIB) and Academic Integrity Appeal Board (AIAB) hearings, maintains University Committee on Academic Integrity (UCAI) rosters, assists with UCAI member trainings

Presentations (10%)

• Manages requests for presentations to the University community, assigns requests to staff as appropriate, facilitates presentations, and manages tabling events
• Prepares and disseminates educational materials, including PowerPoint presentations, brochures, posters, handouts, and web-based materials that inform members of the campus community of students’ rights and responsibilities, University policies, and conduct and academic integrity procedures

Other (5%)

• Assist with administrative tasks related to Student Organization investigations and other large-scale investigations and/or projects
• Projects & Committee Involvement: Participates in special projects and serves on various University committees as assigned
• Keeps knowledge of current state and federal law and regulations and trends in the field of education
• Serves as OSRR safety manager liaison responsible for the OSRR Emergency Action Plan as well as a 1 Card Security
• Performs other duties as assigned

Minimum Education/Experience

• Master’s degree; or will accept in substitution a Bachelor’s degree and 2 years of relevant experience
• Demonstrated knowledge of ethical and legal parameters in higher education, especially as they pertain to conduct and students
• Demonstrated knowledge of legal issues in higher education
• Experience interacting with the public, attorneys, parents, students, faculty, and staff
• Demonstrated knowledge of student conduct, hazing, Title IX, VAWA/Campus SaVE Act, Clery and SCHA acts, and federal, state, and local laws and requirements

License Or Certification Required By Statute Or Regulation
None

Preferred Experience, Skills, Training/Education

• Masters degree in Student Personnel, Counseling, Higher Education Administration, or a related behavioral science
• Experience and/or training in the administration of a student code of conduct, academic integrity policies, and other student disciplinary or similar regulations
• Prior work with Maxient conduct database
• Demonstrated knowledge of current research and practice related to student success in the higher education environment
• Experience working with an office responsible for addressing complaints of sexual misconduct, student behavioral and academic misconduct
• Ability to incorporate a trauma-informed approach to dealing with persons in sensitive cases, such as sexual misconduct and hazing related cases
• Strong organizational and administrative skills
• Excellent written and verbal communication skills
• Demonstrated skills in leadership, teamwork, and collaboration

Special Instructions To Applicant

East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online. Applicants must be currently authorized to work in the United States on a full time basis.

Additional Instructions To Applicant

In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.

Job Close Date

Open Until Filled: Yes

Initial Screening Begins: 09/18/2025

To apply: https://ecu.peopleadmin.com/postings/88908