CASE MANAGER

ADP, Inc.; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

ADP, Inc. in Charlotte, NC seeks a Case Manager to assess participant needs and coordinate individualized service plans within behavioral health settings. The role advocates for participants, builds community support, and connects clients with essential services.

Requirements include a Bachelor's degree in Human Services or related field, 2+ years in related work, and a valid driver's license with intermediate computer skills; 1 year of case management is preferred.

Qualifications

• Bachelor’s degree in Human Services or related field.
• Minimum of 2 years providing direct support in Behavioral Health, Addiction Recovery, or IDD services; 1 year of Case Management experience preferred.
• Valid driver’s license and intermediate computer skills.

Responsibilities

• Team-Based Service Planning: Collaborate with a multidisciplinary team to develop, review, and execute individualized recovery plans.
• Direct Client Care & Community Outreach: Deliver mobile, community-based support to help participants access resources and achieve recovery goals.
• Resource Development & Advocacy: Establish relationships with community agencies and advocate on behalf of participants.
• Documentation & Compliance: Complete assessments, progress notes, and records in compliance with standards.
• Coverage: Provide coverage to maintain 24-hour access to Intensive Case Management services.

Education

Bachelor’s degree in Human Services or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CASE MANAGER

Regular Full Time Professional Charlotte, NC, US

3 days ago Requisition ID: 10000

Job Title: Case Manager

Reports To: Program Director

Position Type: Full-Time

Position Summary

The Case Manager assesses participant needs, identifies essential resources, and coordinates individualized service treatment plans. Working within a holistic, values-based framework, this role serves as an advocate for participants, builds community support networks, and connects individuals with critical services in behavioral health, addiction recovery, or IDD settings.

Key Responsibilities

• Team-Based Service Planning: Collaborate with a multidisciplinary team (clinical, medical, and external partners) to develop, review, and execute individualized recovery plans.
• Direct Client Care & Community Outreach: Deliver mobile, community-based support to help participants access resources, increase community integration, and achieve personal recovery goals.
• Resource Development & Advocacy: Establish relationships with community agencies, identify service gaps, and advocate on behalf of participants.
• Documentation & Compliance: Complete all required assessments, progress notes, and administrative records accurately and in compliance with agency, funder, and licensing standards.
• Coverage: Provide coverage and support as needed to maintain required 24-hour access to Intensive Case Management services.

Qualifications

• Education: Bachelor’s degree in Human Services or a related field.
• Experience: Minimum of 2 years providing direct support in Behavioral Health, Addiction Recovery, or IDD services; 1 year of Case Management experience preferred.
• Technical & Licensing Requirements: Valid driver’s license and intermediate computer skills.

Working Conditions & Physical Requirements

• Field Work: Primarily community-based within the program's service delivery area; requires driving participants to appointments.
• Physical Effort: Medium work-frequently exerting up to 20 lbs of force and occasionally up to 50 lbs to lift, carry, push, pull, or move objects.
• Mobility & Communication: Frequent sitting, standing, walking, bending, reaching, and active verbal/written communication.