CASE MANAGER

Apis Services, Inc.; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Apis Services, Inc. is seeking a dedicated Case Manager to assess participant needs and coordinate individualized service plans within a holistic, values-based framework.

The role advocates for participants and connects them with critical behavioral health and IDD services, promoting recovery and community integration. Responsibilities include team-based planning, mobile direct care, community outreach, and ensuring 24-hour access to Intensive Case Management.

Qualifications

• Bachelor’s degree in Human Services or related field.
• Minimum of 2 years providing direct support in Behavioral Health, Addiction Recovery, or IDD services; 1 year of Case Management experience preferred.
• Valid driver’s license and intermediate computer skills.

Responsibilities

• Collaborate with a multidisciplinary team to develop, review, and execute individualized recovery plans.
• Deliver mobile, community-based support to help participants access resources, increase community integration, and achieve personal recovery goals.
• Establish relationships with community agencies, identify service gaps, and advocate on behalf of participants.
• Complete all required assessments, progress notes, and administrative records accurately and in compliance with agency, funder, and licensing standards.
• Provide coverage and support as needed to maintain required 24-hour access to Intensive Case Management services.

Education

Bachelor's degree in Human Services or related field

Job description

The Case Manager assesses participant needs, identifies essential resources, and coordinates individualized service treatment plans. Working within a holistic, values-based framework, this role serves as an advocate for participants, builds community support networks, and connects individuals with critical services in behavioral health, addiction recovery, or IDD settings.

Key Responsibilities

• Team-Based Service Planning: Collaborate with a multidisciplinary team (clinical, medical, and external partners) to develop, review, and execute individualized recovery plans.
• Direct Client Care & Community Outreach: Deliver mobile, community-based support to help participants access resources, increase community integration, and achieve personal recovery goals.
• Resource Development & Advocacy: Establish relationships with community agencies, identify service gaps, and advocate on behalf of participants.
• Documentation & Compliance: Complete all required assessments, progress notes, and administrative records accurately and in compliance with agency, funder, and licensing standards.
• Coverage: Provide coverage and support as needed to maintain required 24-hour access to Intensive Case Management services.

Qualifications

• Education: Bachelor’s degree in Human Services or a related field.
• Experience: Minimum of 2 years providing direct support in Behavioral Health, Addiction Recovery, or IDD services; 1 year of Case Management experience preferred.
• Technical & Licensing Requirements: Valid driver’s license and intermediate computer skills.

Working Conditions & Physical Requirements

• Field Work: Primarily community-based within the program's service delivery area; requires driving participants to appointments.
• Physical Effort: Medium work—frequently exerting up to 20 lbs of force and occasionally up to 50 lbs to lift, carry, push, pull, or move objects.
• Mobility & Communication: Frequent sitting, standing, walking, bending, reaching, and active verbal/written communication.