CASE MANAGER

Socket.dev; Charlotte (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Socket.dev in Charlotte, NC, is seeking a dedicated Case Manager to assess participant needs, coordinate individualized service plans, and advocate for access to behavioral health services.

You will collaborate with a multidisciplinary team, deliver mobile, community-based support, ensure accurate documentation, and maintain 24-hour access to Intensive Case Management services. Valid driver’s license and 2 years of related experience preferred.

Qualifications

• Bachelor’s degree in Human Services or related field required.
• Minimum 2 years providing direct support in Behavioral Health, Addiction Recovery, or IDD services; 1 year of Case Management experience preferred.
• Valid driver’s license and intermediate computer skills required.

Responsibilities

• Team-Based Service Planning: Collaborate with a multidisciplinary team to develop, review, and execute individualized recovery plans.
• Direct Client Care & Community Outreach: Deliver mobile, community-based support to help participants access resources and increase community integration.
• Resource Development & Advocacy: Establish relationships with community agencies and advocate for participants.
• Documentation & Compliance: Complete assessments, progress notes, and records in compliance with standards.
• Coverage: Provide coverage and support to maintain 24-hour access to Intensive Case Management services.

Skills

Team collaboration

Direct client care

Community outreach

Documentation

Advocacy

Education

Bachelor’s degree in Human Services or related field

Job description

Job Title: Case Manager

Reports To: Program Director

Position Type: Full-Time

Position Summary

The Case Manager assesses participant needs, identifies essential resources, and coordinates individualized service treatment plans. Working within a holistic, values-based framework, this role serves as an advocate for participants, builds community support networks, and connects individuals with critical services in behavioral health, addiction recovery, or IDD settings.

Key Responsibilities

• Team-Based Service Planning: Collaborate with a multidisciplinary team (clinical, medical, and external partners) to develop, review, and execute individualized recovery plans.

• Direct Client Care & Community Outreach: Deliver mobile, community-based support to help participants access resources, increase community integration, and achieve personal recovery goals.

• Resource Development & Advocacy: Establish relationships with community agencies, identify service gaps, and advocate on behalf of participants.

• Documentation & Compliance: Complete all required assessments, progress notes, and administrative records accurately and in compliance with agency, funder, and licensing standards.

• Coverage: Provide coverage and support as needed to maintain required 24-hour access to Intensive Case Management services.

Qualifications

• Education: Bachelor’s degree in Human Services or a related field.

• Experience: Minimum of 2 years providing direct support in Behavioral Health, Addiction Recovery, or IDD services; 1 year of Case Management experience preferred.

• Technical & Licensing Requirements: Valid driver’s license and intermediate computer skills.

Working Conditions & Physical Requirements

• Field Work: Primarily community-based within the program's service delivery area; requires driving participants to appointments.

• Physical Effort: Medium work—frequently exerting up to 20 lbs of force and occasionally up to 50 lbs to lift, carry, push, pull, or move objects.

• Mobility & Communication: Frequent sitting, standing, walking, bending, reaching, and active verbal/written communication.