Case Manager

Socket.dev; Cherry Hill Township (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Socket.dev seeks a dedicated Case Manager to assess client needs and coordinate resources within our behavioral health programs. You will develop service plans, coordinate implementation, and support aftercare while collaborating with admissions, clinical staff, and community partners.

Daily duties include coordinating resources, documenting progress, and ensuring timely access to services. Strong communication, organization, and crisis intervention skills are essential to optimize client

Qualifications

• Associate degree or college coursework related to this position is required.
• Bachelor's Degree is preferred.
• Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.

Responsibilities

• Coordinate daily case management needs assisting clients with securing resources.
• Discharge & Aftercare planning.
• Liaise with Admissions and Clinical to assist in refer out process.
• On-Call/After-Hours Phone coverage and availability, as needed.
• Maintain weekly communication with client's social supports.
• Collects and records all information necessary for admission and extended stay review.

Skills

Communication skills

Organizational skills

Interpersonal skills

Crisis Intervention

Education

Associate degree or college coursework related to this position

Bachelor's Degree preferred

Tools

Microsoft Office

Electronic Health Record software

Job description

General Description

The Case Manager is responsible for resource assessment to identify client needs and establish connections/rapport within the community to provide myriad resources and connection to services. Case managers will be responsible for service planning and service plan implementation & coordination, as well as monitoring and follow-up on these services. The case manager is expected to be active in aftercare planning, crisis intervention, and third-party requests.

Tasks & Responsibilities

A. Essential Duties

• General Case Management functions supporting client needs.
• Coordinate daily case management needs assisting clients with securing resources.
• Coordinate/facilitate Third Party records requests.
• Participate in weekly Treatment Team Meetings.
• Discharge & Aftercare planning.
• Facilitate groups at least once per week.
• Maintain weekly communication with client's social supports.
• Collects and records all information necessary for admission and extended stay review.
• Obtain all applicable consents, financial agreements, and ROI's.
• Relationship building with all clients in residential services.
• Providing AMA follow-up phone calls
• Actively blocking AMA’s; and outreaching all clients who AMA with follow-up phone calls
• Collaborate with Admissions and Clinical to assist in refer out process.
• Liaise with BHT and Clinical staff to ensure best client outcomes and communication of client needs.
• On-Call/After-Hours Phone coverage and availability, as needed
• Maintain communication with all alumni members

B. Additional Duties

• Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
• As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.

C. Interpersonal Relations

• Create Meaningful Connections: Demonstrates ability to function effectively as a part of a team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
• Take Accountability: Take constructive feedback and prevent discourse among our peers.
• Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner.
• Be Professional: Wear business casual attire (please see dress code policy).

Competencies

• Adaptability
• Customer Service
• Decision Making
• Dependability
• Ethics
• Interpersonal Skills
• Crisis Intervention and De-escalation
• Conflict Management
• Organization Skills

Key Performance Indicators

• Documentation of case management services within 48 hours.
• Aftercare Planning coordinated, completed, and documented for every client.
• 85% of clients successfully connected to identified aftercare providers.
• Completion of at least two case management services for each client in treatment.
• At least one weekly phone call to each client's support person.

Job Specific Competencies

• Direct Clinical Services
• 3rd Party Management
• Aftercare/Discharge Planning
• Documentation & Charting
• Service Planning & Execution

Performance Standards & Measurement

• Compliance with essential and incidental duties
• Compliance with company policies and procedures.
• Compliance with state and federal laws and regulations applicable to the business.

Equipment, Tools & Machines

• Use of computers, telephones, and other office equipment such as a printer and fax.
• Use of company network and email domain.

Working Conditions

• Air conditioned and well-illuminated office environment and outdoor environment.
• May have several responsibilities at once. Interaction with others is constant and can be interruptive.
• Work may be stressful at times due to high level workflow.
• Availability to work flexible hours including weekends, holidays, and evenings as required to comply with the purpose of the job and accommodate client needs.
• Participates in educational training, orientations, or compliance programs as needed to maintain competency.
• If you must leave your employment with our company, we request clinical employees to give us at least 30 days of resignation notice in writing.

Demands

• Enthusiastic self-starter operating with sustained energy and showing great initiative.
• Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
• Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
• Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.
• Excellent organizational skills.
• Accepts constructive criticism well in an open and non-defensive manner.
• Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
• Ability to function independently and with flexibility.
• Ability to work under pressure, handle multiple tasks and interruptions.
• Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 50lbs.
• Ability to sit, stand, or walk for extended periods of time.
• Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.

Qualifications

Education:

• Associate degree or college coursework related to this position is required.
• Bachelor's Degree is preferred.

Experience:

• 2-4 years' experience working in a Behavioral Healthcare Facility.
• Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.