Case Manager

Synergy HomeCare; Chandler (AZ); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive pay ranges

Paid vacation

Weekly pay

Medical coverage

Paid time off

Sick time off

Liability insurance

Job summary

SYNERGY HomeCare is seeking a Case Manager to coordinate caregiver scheduling, maintain strong client relationships, and ensure efficient operations. You will work with clients, caregivers, and providers to deliver reliable home care services.

The role requires strong organizational and communication skills, a proactive mindset, and the ability to work independently in a fast-paced environment. CPR/First Aid and Level 1 FCC are required within 30 days of hire.

Qualifications

• Experience – One year in home care preferred; knowledge of ALTCS/DDD contracts a plus.
• Education – Associate degree or 5 years in a customer service setting.
• Skills – Exceptional customer service, time management, and communication.
• Characteristics – Autonomous, self-motivated, eager to learn.
• Requirements – CPR, First Aid, and Level 1 FCC within 30 days of hire.

Responsibilities

• Schedule caregivers with clients and communicate with all parties.
• Utilize scheduling software to enhance productivity.
• Maintain high-level communication with colleagues.
• Be a team player and collaborate effectively.
• Conduct daily/weekly reporting and quality calls/visits.
• Update caregiver availability, payroll, and contract provider relationships.
• Document caregiver skills for strong client matching.
• Onboard and orient new hires; train and mentor caregivers.

Skills

Customer service

Time management

Communication

Education

Associate degree or 5 years customer service

Tools

Scheduling software

Job description

At SYNERGY HomeCare we create a world of care at home for all, which means you will have the opportunity to support a dedicated team who cares for a wide variety of people; spanning all ages and all abilities. We are seeking a Client Service Coordinator to join our independently owned and operated national agency.

Case Manager Benefits include:

• Competitive pay ranges

• Paid earned vacation

• Liability Insurance, Workers’ Compensation coverage, and unemployment insurance.

• Weekly Pay

• Medical Coverage

• Paid Time Off

• Sick Time Off

• Medical Benefits

• A great culture to work in

Case ManagerPrimary Responsibilities:

• Schedule caregivers with clients and communicate to all parties

• Utilizes scheduling software and all functions to enhance productivity

• Communicates at high level with colleagues

• Team player, able to work efficiently/effectively with others

• Conducts daily/weekly reporting

• Conducts quality calls and quality visits

• Confirm and update caregiver availability including vacation, sick time, and holidays

• Verifies payroll daily

• Establishes and build relationships with contract providers

• Documents skills and attributes of caregivers to ensure strong matching to clients

• Follows up with new caregiver hires to explain the scheduling process

• Establishes great rapport with caregivers and clients

• Is on call as per on call calendar requirements

• Participates in new hire orientation

• Creates a great working environment

• Uses software at a high level

• Assists with onboarding for all new caregivers

• Trains, coaches and mentors all caregivers

• Assists with new hire orientation

• Calls, tracks, gathers all authorizations needed to perform services for clients

• Is able and willing to work independently

• Is a self starter with the ability to track goals and daily performance

• Other duties as needed

• Works under the direction of the VP

Case ManagerRequirements:

• Experience– One year experience in a home care setting preferred, working with ALTCs is a plus. Knowledge of ALTCS and DDD contracts.

• Education– Associates degree, or 5 years with a proven track record in a customer service setting

• Skills– Exceptional customer service skills, time management skills, excellent communication skills

• Characteristics– This is an autonomous position, so we’re looking for individuals that are self-motivated and willing to learn.

• Requirements- Will be required to obtain CPR, First Aid, and Level 1 FCC within 30 days of being hired