Client Service Coordinator

Apploi; Sun City (AZ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Sick time

Vacation time

401K benefits

Holidays off

Job summary

Synergy HomeCare in Sun City, AZ is seeking a full-time Coordinator to staff caregivers for client assignments and serve as a primary contact for clients and caregivers. Strong customer service, sharp communication, and detailed documentation are required to excel in this role.

You will manage high-volume calls, coordinate schedules, and ensure adherence to care plans. Competitive benefits accompany a comprehensive compensation package.

Qualifications

• Experience in staffing roles in home care preferred
• Strong customer service and telephone communications
• Excellent verbal and written communication skills
• Attention to detail and strong problem-solving abilities
• Ability to clearly document notes in a computerized system
• Ability to handle difficult situations and work under pressure
• Ability to multitask in a fast-paced environment
• Participation in on-call rotation with team

Responsibilities

• Coordinate staffing of caregivers on client assignments
• Handle daily telephone and email communications with clients and caregivers
• Brief caregivers on new client assignments and communicate client needs and plan of care
• Document detailed notes in the computer system for all communications
• Input client and caregiver profiles into the scheduling system
• Maintain knowledge of company policy and coach caregivers as needed
• Handle intake calls from prospective new clients and provide basic service overview
• Occasional fill-in for after-hours telephone coverage

Skills

Staffing coordination

Customer service

Verbal and written communication

Attention to detail

Documentation in computer systems

Multitasking under pressure

On-call rotation

Tools

Scheduling system

Job description

Quality provider of in-home care services is in need of a full-time Coordinator. This is a great opportunity for the right individual. Primary responsibility is to coordinate the staffing of caregivers on client assignments and serve as a point of communication with client and caregivers. Excellent customer service, people skills, computer skills and attention to detail are required. We offer competitive compensation as well as a comprehensive benefits package.

DUTIES AND RESPONSIBILITIES:

• Coordinate staffing of caregivers on client assignments
• Handle daily telephone and email communications with clients and caregivers (High call volume)
• Brief caregivers on new client assignments and communicate client needs and plan of care
• Document detailed notes in computer system, of all communications
• Input client and caregiver profiles into computer scheduling system
• Maintain knowledge of company policy and coach/counsel caregivers as needed
• Handle intake calls from prospective new clients and provide basic overview of services
• Occasional fill in for after-hours telephone coverage

REQUIREMENTS:

• Experience in a staffing role in the home care industry strongly preferred
• Experience with customer service and customer telephone communications
• Excellent verbal and written communication skills
• Attention to detail and great problem solver
• Adept at clearly documenting detailed notes in computerized system
• Ability to handle difficult situations and work under pressure
• Ability to multitask and work in a fast-paced environment
• Participate in on-call rotation with team

COMPENSATION AND BENEFITS:

• Pay DOE-$45,000-$55,000
• Medical insurance benefits available are partially paid for by the company. Additional group benefits available include dental, vision, life insurance, and more.
• Sick time and Vacation time
• 401K benefits
• Holidays off

WHY SYNERGY HomeCare?

Because we CARE!

Be part of the BEST home care agency!

We place the highest emphasis on excellent client service through our CARE Team approach

We strive to create a positive environment and show every day how much we love our clients AND our caregivers!