Client Care Coordinator

Synergy HomeCare; West Des Moines (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

SYNERGY HomeCare is hiring a Client Care Coordinator to join a nationwide home care team. You will handle client inquiry calls, perform home assessments, and deliver outstanding customer service while maintaining regular communication with clients and families.

The role also includes supervising and training caregivers and fostering strong personal relationships with clients. An associate or bachelor’s degree is preferred, with CNA being nice-to-have but not required.

Qualifications

• Associates or Bachelors degree; CNA preferred not required.
• Two years supervisory or management experience in a home care setting preferred.
• Strong communication and relationship-building skills.
• Autonomous, self-motivated and willing to learn.

Responsibilities

• Handling incoming client inquiry calls
• Completing home assessments for new clients
• Providing exemplary customer service
• Communicating regularly with clients and their families
• Management and training of caregivers

Skills

Personal relationships

Time management

Communication skills

Education

Associates or Bachelors

Job description

Experience the SYNERGY HomeCare difference, where we are united under one purpose, to bring wholehearted, life-energizing care to as many people as possible - on their terms, in their own homes. And that starts with compassionate, care-minded people like YOU! When you join the SYNERGY HomeCare team as a Client Care Coordinator, you will feel appreciated, recognized, and rewarded for the comforting, life-affirming care that comes right from your heart! Our promise to our clients is to bring full support for fuller lives and elevate their confidence, knowing they have someone like you by their side.

Do you:

• Enjoy serving others?

• Have a big heart with a lot of love to share?

• Take charge with a warm smile?

We are hiring a Client Care Coordinator who can answer yes to these questions. At SYNERGY HomeCare, we create a world of care at home for all, which means you will have the opportunity to support a dedicated team in caring for a wide variety of people, spanning all ages and all abilities. We are seeking a Client Care Coordinator to join our independently owned and operated national agency.

We are scheduling interviews immediately for the Client Care Coordinator position. What you should know about the Client Care Coordinator position with SYNERGY HomeCare:

Client Care Coordinator Responsibilities:

• Handling incoming client inquiry calls

• Completing home assessments for new clients

• Providing exemplary customer service

• Communicating regularly with clients and their families

• Management and training of caregivers

Client Care Coordinator Requirements:

• Experience – Two years supervisory or management experience in a home care setting preferred

• Education – Associates or Bachelors degree; CNA preferred not required

• Skills – Developing personal relationships, time management skills, exemplary communication skills

• Characteristics – This is an autonomous position, so we’re looking for individuals that are self-motivated and willing to learn.