Case Management Team Lead — Flexible Hours

Agency HRA/DEPT OF SOCIAL SERVICES; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

The New York City Department of Social Services (DSS) seeks an Associate Benefits Opportunity Specialist II to lead BOS teams, supervise eligibility determinations, and coordinate services across FIA/Benefits Access Center components. The role drives timely processing, housing interventions, and employment planning for New Yorkers in need.

Under Associate Benefits Opportunity Specialist III supervision, you will guide case management, ensure accurate reporting, and collaborate with Rental

Qualifications

• Four-year high school diploma or equivalent with extensive relevant experience in social/human services.
• Bachelor's degree plus 18 months of experience as Benefits Opportunity Specialist or related work.
• Alternative substitution of college credits for experience with at least 18 months in the described roles.

Responsibilities

• Monitor BOS workflow for application processing and case reopenings.
• Review cases and authorize benefits as needed.
• Ensure accuracy/timeliness of reports and work lists.
• Coordinate with Rental Assistance Unit and manage housing-related interventions.
• Lead BOS teams to interview applicants and assess eligibility for benefits and Medicaid.
• Oversee post-establishment service delivery and ongoing eligibility.
• Develop Employment Assessments and Plans to promote self-sufficiency.
• Plan staffing, schedules, and monitor performance and outcomes.
• Support case consultations for difficult cases and provide guidance.

Skills

Supervisory skills

Case management

Eligibility determination

Staff coordination

Public benefits knowledge

Education

Bachelor's degree

Degree in social work/public administration

Tools

Microsoft Office

Case management software

Job description

The New York City Department of Social Services (DSS) seeks an Associate Benefits Opportunity Specialist II to lead BOS teams, supervise eligibility determinations, and coordinate services across FIA/Benefits Access Center components. The role drives timely processing, housing interventions, and employment planning for New Yorkers in need.

Under Associate Benefits Opportunity Specialist III supervision, you will guide case management, ensure accurate reporting, and collaborate with Rental