Case Management Team Lead — Flexible Hours & Impact

NYC Department of Social Services; New York (NY); On-site; USD 71,000 - 81,000; Full time

Benefits offered by this job

55a Program

Public Service Loan Forgiveness

Equal Opportunity Employer

Job summary

The NYC Department of Social Services seeks an Associate Benefits Opportunity Specialist II to supervise BOS staff handling eligibility determinations and benefits processing in the Family Independence Administration.

You will ensure timely applications, accurate reporting, and coordinated services including food, housing, employment planning, and Medicaid to support self-sufficiency.

Qualifications

• A four-year high school diploma or educational equivalent, and three years of full-time satisfactory experience in social/human services or related settings.
• A baccalaureate degree from an accredited college; plus 18 months of similar experience as described above.
• College credit may substitute for experience with 60 credits for 9 months of work.

Responsibilities

• Supervise BOS staff who interview applicants and assess eligibility for benefits.
• Review case progress, prepare reports, and monitor work lists and audits.
• Oversee processing of applications for immediate needs grants and public assistance.
• Coordinate with Rental Assistance Unit and ensure timely, accurate service.

Job description

The NYC Department of Social Services seeks an Associate Benefits Opportunity Specialist II to supervise BOS staff handling eligibility determinations and benefits processing in the Family Independence Administration.

You will ensure timely applications, accurate reporting, and coordinated services including food, housing, employment planning, and Medicaid to support self-sufficiency.