Case Management Supervisor, Morrissey

Pine Street Inn; Massachusetts; On-site; USD 61,000 - 68,000; Full time

Job summary

Pine Street Inn in Boston seeks a Case Management Supervisor to lead a case management team serving formerly chronically homeless individuals, with 24/7 support coordination, and integration with Housing and Community Engagement staff.

The role emphasizes Motivational Interviewing, Trauma-Informed Care, Harm Reduction, and ensures high-quality services during daytime operations with crisis leadership and on-call rotation.

Qualifications

• Requires clinical supervisory experience or equivalent in substance abuse/mental health.
• Education/training includes High School Diploma; preferred Bachelor's degree.

Responsibilities

• Provide leadership and clinical supervision to a case management team.
• Ensure 24/7 support coverage and crisis management during daytime operations.
• Collaborate with Residential and Property Management teams for tenant stability.
• Maintain high-quality case management services using Motivational Interviewing and Trauma Informed Care.

Skills

Clinical supervision

Trauma Informed Care

Motivational Interviewing

Harm Reduction

Spanish/English bilingual

Education

High School Diploma

Bachelor's Degree in related field

Tools

HMIS

Job description

SCHEDULE

40 hours, Sunday – Thursday, 8:00 a.m. – 4:30 p.m., on call 24/7 rotation required

Pays

$61,464.00 - $67,610.40. annually DOE (Salary ranges provided are based on relevant experience and skill set)

LOCATION

900 Morrissey Boulevard, Boston MA

SUMMARY OF THE POSITION

Pine Street Inn Permanent Housing provides comprehensive residential, case management, and clinical support services to Permanent Housing tenants. The Case Management Supervisor provides leadership and clinical supervision to a case management team, which supports formerly chronically homeless individuals to maintain stability in housing, connect with community-based services, and achieve self-sufficiency. This position is responsible for program content including the implementation of effective practices (Motivational Interviewing, Comprehensive Case Management, and Trauma Informed Care) and ensures the provision of high-quality case management support on a 24/7 basis. The Supervisor provides supportive services to tenants in housing helping tenants achieve their highest level of self-sufficiency, through tenant engagement and intervention during daytime operations, and in coordination with the Residential and Property Management team.

The Supervisor also provides leadership in crisis situations and participates in supervisory On-Call rotation. The Case Management Supervisor will work in partnership with TCB Property Management and Community Engagement staff and is responsible for daytime operations of the PSI case management team.

Requirements

QUALIFICATIONS:

EDUCATION/TRAINING

REQUIRED:

• High School Diploma
• 5 years of clinical supervisory experience or equivalent combination of skills and experience in the substance abuse/mental health field.

PREFERRED:

• Bachelor’s Degree in a related field (i.e. social work, clinical psychology, education, nursing)
• Bi-lingual – Spanish/English

KNOWLEDGE/EXPERIENCE

REQUIRED:

• Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders
• Experience and working knowledge of best practices for community-based case management, including Motivational Interviewing, Trauma Informed Care, and Harm Reduction
• Computer skills sufficient for data gathering, documentation and reporting

Preferred:

• Experience in providing supportive housing
• Knowledge of housing management
• Experience working with chronically homeless individuals in Housing with Support programs
• Strong commitment to the Housing with Support and Harm Reduction approach
• Experience with HMIS systems is strongly preferred