Case Manager, Clarendon

Pine Street Inn; Boston, Northern (MA, KY); On-site; USD 67,279,000 - 75,360,000; Full time

Job summary

Pine Street Inn in Boston seeks a Case Manager for the Permanent Supportive Housing program to provide intensive, housing-first support to tenants facing homelessness and complex challenges.

You will facilitate benefits access, health care, education and employment opportunities, maintain documentation, and collaborate with housing staff to promote tenants’ stability and growth using Harm Reduction and Motivational Interviewing.

Qualifications

• High School Diploma or equivalent required.
• Computer literacy with Word, Outlook, Excel.
• Preference for college degree.
• Strong commitment to Harm Reduction and Motivational Interviewing.

Responsibilities

• Provide intensive case management support to tenants in housing.
• Assist tenants with obtaining benefits, health care, education and employment opportunities.
• Maintain comprehensive documentation and records for all caseload activities.
• Collaborate with other housing staff on program-wide efforts to stabilize tenants.

Skills

Harm Reduction

Motivational Interviewing

Crisis Intervention

Teamwork

Caseload management

Documentation

Education

High School Diploma or equivalent

College degree

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Description

SCHEDULE: 40 hours per week; Tuesday-Saturday, 8:00am-4:30pm.

PAY: $23.48 - $26.30 per hour DOE (Salary ranges provided are based on relevant experience and skill set)

LOCATION: 140 Clarendon Street, Boston

SUMMARY OF THE POSITION:

PSI’s Permanent Supportive Housing Department provides comprehensive, intensive case management support to homeless and chronically homeless individuals in housing using the Housing First Model promoting long-term stability in housing and the end of homelessness in Boston.

The Case Manager works as part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug and alcohol addiction, and other major health challenges. The Case Manager uses a Harm Reduction, Trauma Informed approach to working with participants, including the utilization of Stages of Change Theory and Motivational Interviewing techniques. The Case Manager is responsible for a specific caseload of tenants, and also for collaborating with other housing staff on program-wide efforts to stabilize and promote the individual growth of all PSI supported tenants. Additional case management responsibilities include but are not limited to assisting tenants with all required program documentation; assisting tenants with obtaining benefits, health care, educational opportunities, employment opportunities, and legal aid; supporting the development of tenants’ activities of daily living skills and creating individual service plans with tenants and maintaining all necessary documentation.

REQUIREMENTS

• High School Diploma or equivalent
• Computer literacy, proficient with Microsoft Word, Outlook, Excel

PREFERRED:

• College degree

KNOWLEDGE/EXPERIENCE:

• Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills in order to promote improved behavioral health among tenants
• Knowledge of effective Crisis Intervention techniques and ability to respond appropriately in crisis situations
• Experience working as part of a team

PREFERRED:

• Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders
• Experience working with chronically homeless individuals in Housing First programs
• Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, criminal and civil justice system involvement
• Knowledge of government benefits systems, and Boston area service providers
• Experience with HMIS

PHYSICAL ABILITIES/SKILLS:

• Ability to access different building locations and program sites via vehicle, public transit, or by foot in varied weather conditions, including climbing several flights of stairs and lifting up to 50 pounds of weight
• Ability to sit for long periods of time and use computer, calculator, fax, copier and other office equipment