Case Manager - Clarendon

Pine Street Inn; Boston (MA); On-site; USD 32,000 - 36,000; Full time

Job summary

Pine Street Inn in Boston is seeking a Case Manager to provide intensive, client-centered support to tenants facing homelessness. You will use Harm Reduction and Motivational Interviewing to promote housing stability and service engagement.

The role requires collaboration with a multidisciplinary team, documentation, benefits access, health care navigation, education and employment referrals, and advocacy. Experience with HMIS and strong written communication are valued; bilingual

Qualifications

• High School Diploma or Equivalent.
• Strong written communication skills.
• Proficiency with Microsoft Office products.
• Bi-lingual - Spanish/English preferred.
• Strong commitment to Harm Reduction and Motivational Interviewing.
• Experience working as part of a team.
• Knowledge of crisis intervention techniques.
• Knowledge of government benefits systems and Boston area service providers.
• Experience with HMIS.

Responsibilities

• Assist tenants with required program documentation.
• Help tenants obtain benefits, health care, education, employment, and legal aid.
• Support the development of tenants' activities of daily living skills and creating service plans; maintain documentation.
• Collaborate with housing staff on program-wide efforts to stabilize tenants.
• Work with tenants who may have mental illness, substance use, trauma histories.
• Respond appropriately in crisis situations and utilize Harm Reduction approaches.

Skills

Strong written communication skills

Teamwork / collaboration

Crisis Intervention

Harm Reduction

Motivational Interviewing

Bilingual Spanish/English

Education

High School Diploma or Equivalent

Tools

Microsoft Office

HMIS

Job description

Description

PAY

$23.48 - $26.30 per hour DOE - (Salary ranges provided are based on relevant experience and skill set)

LOCATION

140 Clarendon Street, Boston MA

SUMMARY OF POSITION

PSI's Permanent Supportive Housing Department provides comprehensive, intensive case management support to homeless and chronically homeless individuals in housing using the Housing First Model promoting long-term stability in housing and the end of homelessness in Boston.

The Case Manager works as part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug and alcohol addiction, and other major health challenges. The Case Manager uses a Harm Reduction, Trauma Informed approach to working with participants, including the utilization of Stages of Change Theory and Motivational Interviewing techniques. The Case Manager is responsible for a specific caseload of tenants, and also for collaborating with other housing staff on program-wide efforts to stabilize and promote the individual growth of all PSI supported tenants. Additional case management responsibilities include but are not limited to assisting tenants with all required program documentation; assisting tenants with obtaining benefits, health care, educational opportunities, employment opportunities, and legal aid; supporting the development of tenants' activities of daily living skills and creating individual service plans with tenants and maintaining all necessary documentation.

Requirements

EDUCATION/TRAINING

REQUIRED

• High School Diploma or Equivalent
• Strong written communication skills
• Computer Proficiency in Microsoft Office Products

PREFERRED

• Bi-lingual - Spanish/English

KNOWLEDGE/EXPERIENCE

REQUIRED

• Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills in order to promote improved behavioral health among tenants

Knowledge of effective Crisis Intervention techniques and ability to respond appropriately in crisis situations

• Experience working as part of a team

PREFERRED

• Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders
• Experience working with chronically homeless individuals in Housing First programs
• Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, criminal and civil justice system involvement
• Knowledge of government benefits systems, and Boston area service providers
• Experience with HMIS