Residential Program Supervisor

Pine Street Inn; Boston (MA); On-site; USD 61,000 - 68,000; Full time

Job summary

Pine Street Inn in Dorchester, MA is seeking a Residential Supervisor to lead the evening and overnight residential counselors and house managers. You will coordinate staff coverage, implement best practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care, and ensure high-quality supports around the clock in partnership with Case Management, Property Management and Facilities.

The role involves hiring, evaluation, training, and supporting supervisees, ensuring

Qualifications

• High School Diploma.
• 5 years of clinical supervisory experience or equivalent in substance abuse/mental health.
• Ability to travel throughout Boston and Brookline.

Responsibilities

• Directly supervise a residential team of evening and overnight counselors and house managers.
• Coordinate staff coverage for mobile evening counselors and ensure 24/7 high-quality support.
• Implement best practices (Motivational Interviewing, Harm Reduction, Trauma-Informed Care) and ensure licensing compliance.
• Hire, evaluate, train, and support supervisees and communicate objectives across departments.

Education

High School Diploma

Job description

SCHEDULE:

40 hours, Sunday– Thursday, 4pm. – 12:30am., with some flexibility needed for meetings with staff, neighborhood meetings, and emergency calls. On-call rotation required.

PAYS:

$61,464.00 - $67,610.40 annually DOE (Salary ranges provided are based on relevant experience and skill set)

LOCATION:

123 Hamilton St. Dorchester, MA

SUMMARY OF THE POSITION

Pine Street Inn Supportive Housing provides comprehensive residential, case management, and clinical support services to Supportive Housing tenants. The Residential Supervisor directly supervises a residential team of evening and overnight residential counselors and house managers. The residential services team provides supportive services to tenants in housing helping tenants achieve their highest level of self-sufficiency, through tenant engagement and intervention in the evening and overnight shifts, and in coordination with the Case Management teams who operate in the day. The Supervisor will coordinate staff coverage for the mobile evening counselors in their portfolio and is responsible for program content including the implementation of effective best practices (Motivational Interviewing, Harm Reduction, and Trauma Informed Care) and ensures the provision of high quality supports on a 24/7 basis. This will involve hiring, evaluation, training and support of supervisees; ensuring compliance with licensing and legal requirements; and communicating key objectives to staff and ensuring compliance with the same. The supervisor will monitor and ensure staff compliance with training, safety, mediate issues with tenants, and coordinate the work of this team with the PSI Supportive Housing Case Management, Property Management and Facilities departments, as well as other PSI-Departments. The Supervisor also provides leadership in crisis situations, will carry a cell phone, and will participate in responding to emergency calls in an on-call rotating schedule. The individual will be self‑motivated, with solid communications skills, capable of creating policies, procedures and plans in coordination with their peer Residential Supervisors and the Associate Director of Residential Services. This position requires a great deal of tact, diplomacy and creative problem solving in order to maintain a positive working relationship with our neighbors.

• Please note - All credentials and licensures will be reviewed annually as part of the PSI credentialing process. Additionally, an annual CORI review will be conducted for the Supervisor. Acceptable results of annual credentialing and CORI reviews will be required of the Supervisor.

Requirements:

QUALIFICATIONS:

EDUCATION/TRAINING:

REQUIRED:

• High School Diploma
• 5 years of clinical supervisory experience or equivalent combination of skills and experience in the substance abuse/mental health field
• Ability to travel throughout Boston and Brookline

Preferred:

• Training in Motivational Interviewing and the Stages of Change model.
• Knowledge of and strong commitment to harm reduction philosophy, principles and practices.

Knowledge/Experience:

REQUIRED:

• Prior experience working with homeless individuals and/or supportive housing.
• Three years’ direct care experience providing services, including assessment and service planning, to adults living in the community with mental illness and/or addictive disorders.

Preferred:

• Knowledge of landlord/tenant procedures, and/or subsidized housing programs.
• Experience working with chronically homeless, medically vulnerable individuals, with tri-morbidities (mental illness, substance abuse, medically compromised)
• Familiarity with and commitment to Housing First as a model of permanent, supported, affordable housing
• Experience with Trauma-Informed Care
• Bilingual in Spanish and English.