Case Management Supervisor

Help USA; New York (NY); Presencial; USD 60 000 - 90 000; Tempo integral

Resumo da oferta

Help USA is seeking a Case Management Supervisor for New York City's Homebase program. The role oversees Case Managers and Housing Specialists, coordinates crisis interventions, and ensures housing stabilization for clients.

You’ll partner with the Executive Director to improve service delivery, document activities, and drive program outcomes in a fast-paced urban setting. Strong leadership, organizational, and communication skills are essential, along with a relevant degree or equivalent

Qualificações

• Bachelor's degree in social work or related field or equivalent experience.
• Minimum of 2 years of case management, assessment, counseling and crisis intervention preferred.
• Supervisory experience in a case management setting is highly desired.
• Knowledge and understanding of family systems approach to practice preferred.
• Strong verbal, writing, and negotiating skills, with experience in advocacy and mediation.
• Strong organizational and documentation skills.
• Ability to work in a fast-paced environment.
• Ability to take initiative, be dependable and resourceful, and pay keen attention to detail.
• Excellent organizational skills to enable management of multiple priorities concurrently and in a time-sensitive manner.
• Valid US driver’s license a plus.
• Computer literacy, particularly with Microsoft Office applications.
• Able to provide evening and weekend coverage as needed.

Responsabilidades

• Directly supervising Case Managers and Housing Specialists to ensure the delivery of quality and appropriate services to clients.
• Providing direct intervention for problems and/or complex urgent cases as needed and assisting staff in linking clients in critical circumstances with immediate need entitlements in order to maintain existing housing.
• Working with the Executive Director and Assistant Executive Director to evaluate program performance, determine gaps in service delivery systems, and assist in developing solutions for identified gaps and/or program performance issues.
• Ensuring proper documentation of services provided through CARES database reports, case conferences, team meetings, supervision, and case record audits and collecting, analyzing, and reporting on team statistics for the program.
• Participating in program outreach efforts and conducting presentations to community base organizations in order to increase enrollments.
• Providing and documenting weekly, regularly scheduled, individual supervision to assigned staff; identifying opportunities for staff development; and co-facilitating trainings with other team members.

Conhecimentos

Case management

Supervisory experience

Communication skills

Advocacy & mediation

Formação académica

Bachelor's degree in social work or related field

Equivalent experience

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Program: Homebase Service Area 2 | 815 Burke Avenue, Bronx, NY 10467

What You’ll Do

As part of New York City’s plan to end homelessness, the Department of Homeless Services established Homebase Homeless Prevention Community Resource Centers throughout New York City. Homebase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. Homebase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.

As Case Management Supervisor for one of our Homebase programs, you’ll be responsible for providing Supervision to the Case Management and Housing Specialist staff and ensuring delivery of comprehensive, community-based services. You’ll help your team with emergency crisis intervention for individuals and families facing an imminent housing crisis and who are most at risk of becoming homeless and need immediate attention and interventions to prevent shelter entry or re-entry. You’ll ensure the successful and expeditious stabilization of clients housing and the enhancement of their self-sufficiency. You’ll be responsible for troubleshooting program concerns, conducting regular supervision, making community presentations, tracking program activities, meeting yearly mandated enrollment targets, and ensuring the effective operation of case management activities. When necessary, you’ll also manage an assigned caseload.

Your responsibilities will include:

• Directly supervising Case Managers and Housing Specialists to ensure the delivery of quality and appropriate services to clients.

• Providing direct intervention for problems and/or complex urgent cases as needed and assisting staff in linking clients in critical circumstances with immediate need entitlements in order to maintain existing housing.

• Working with the Executive Director and Assistant Executive Director to evaluate program performance, determine gaps in service delivery systems, and assist in developing solutions for identified gaps and/or program performance issues.

• Ensuring proper documentation of serviced provided through CARES database reports, case conferences, team meetings, supervision, and case record audits and collecting, analyzing, and reporting on team statistics for the program.

• Participating in program outreach efforts and conducting presentations to community base organizations in order to increase enrollments.

• Providing and documenting weekly, regularly scheduled, individual supervision to assigned staff; identifying opportunities for staff development; and co-facilitating trainis with other team members.

You’re a great fit for this role if you have:

• Bachelor's degree in social work or a related field OR equivalent experience and skills.
• Minimum of 2 years of case management, assessment, counseling and crisis intervention preferred.
• Supervisory experience in a case management setting is highly desired.
• Knowledge and understanding of family systems approach to practice preferred.
• Strong verbal, writing, and negotiating skills, with experience in advocacy and mediation.
• Strong organizational and documentations skills.
• Ability to work in a fast-paced environment.
• Ability to take initiative, be dependable and resourceful, and pay keen attention to detail.
• Excellent organizational skills to enable management of multiple priorities concurrently and in a time-sensitive manner.
• Valid US driver’s license a plus.
• Computer literacy, particularly with Microsoft Office applications.
• Able to provide evening and weekend coverage as needed.