Case Management Supervisor: Housing Services Lead

Porchlight, Inc.; Madison (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Porchlight, Inc. in Madison, WI seeks a Case Management Supervisor to lead services for participants in scattered-site housing. You will supervise Case Managers, provide resources, training, and feedback, and maintain a participant caseload with direct services.

The role requires a BA in social work or related field, nonprofit experience, crisis management skills, and strong communication. You will guide staff in housing first and harm reduction, participate in management meetings, and

Qualifications

• Bachelor's degree in social work or closely-related field, or equivalent knowledge and experience.
• Experience in a nonprofit social service agency required. Supervisory experience desired.
• Strong crisis management skills.
• Willingness to work alongside a diverse population with varying strengths and challenges.
• Excellent written and verbal communication. High level of organization.
• Ability to build consensus, motivate and obtain willing cooperation from others.
• Proficiency in Microsoft Word, Excel, Outlook, and Teams. Ability to adapt to new technology.
• Driver's license, insured personal vehicle.

Responsibilities

• Collaborates with the Director of Supportive Services to manage case management operations. Ensures consistent communication and processes regarding coordinated entry, program enrollment, case management procedures, and staff support.
• Conducts regular supervisory meetings with assigned staff to identify and pursue their employment objectives. Provides consistent and equitable mentorship, training, support, and guidance. Offers constructive or corrective feedback on performance as necessary.
• Regularly reviews participant files and case notes, evaluates data quality, and formulates improvement plans as necessary.
• Reports staff performance issues, incidents of misconduct, or other concerns as needed to Human Resources and the Director of Supportive Services to determine next steps.
• Promptly approves biweekly payroll and monthly mileage reimbursement. Approves all time-off requests and ensures staff notify participants of scheduled days off.
• Assists Human Resources in facilitating the recruitment process for new and open positions, including reviewing applications, and interviewing candidates.
• Onboards and orients new staff to the agency, program, and their specific job duties. Coordinates and delivers ongoing training to case management staff on best practices, including housing first, trauma-informed care, and harm reduction.
• Facilitates monthly case management team meetings. Guides collaborative problem-solving and schedules guest speakers. Coordinates biannual staff appreciation luncheons.
• Works collaboratively with community partners and external agencies to enhance participant services and assist staff in learning about and utilizing community resources.
• Collaborates with the Director of Supportive Services to gather program participant feedback and propose enhancements to services provided.
• In coordination with the Director of Supportive Services, works with the Director of Housing and Housing department staff to clarify duties, establish policies as needed, and resolve issues in order to enhance housing retention. Meets regularly with the Director of Housing and the Director of Supportive Services to review vacancies, property concerns, and any other pertinent issues.
• Follows agency policy in handling participant and staff grievances, complaints, appeals, and requests. Consults with the Director of Supportive Services and/or Human Resources as needed.
• Participates in monthly Porchlight Management Team (M-Team) meetings.
• Engages in biweekly supervision meetings with the Director of Supportive Services.
• Responds to after-hours phone calls and resolves urgent issues as necessary.
• Performs other duties as assigned by the Director of Supportive Services.

Skills

Crisis management

Communication

Staff supervision

Teamwork

Diversity & inclusion

Technology adaptability

Driver's license

Microsoft Word

Excel

Outlook

Teams

Education

Bachelor's degree in social work or closely-related field

Equivalents knowledge/experience

Tools

Microsoft Word

Excel

Outlook

Teams

Job description

Porchlight, Inc. in Madison, WI seeks a Case Management Supervisor to lead services for participants in scattered-site housing. You will supervise Case Managers, provide resources, training, and feedback, and maintain a participant caseload with direct services.

The role requires a BA in social work or related field, nonprofit experience, crisis management skills, and strong communication. You will guide staff in housing first and harm reduction, participate in management meetings, and