Case Manager: My Home

Guest-House-of-Milwauke; Milwaukee (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Guest House in Milwaukee seeks a Case Manager for the My Home Housing Program. You will coordinate services, perform assessments, and create service plans for participants, with on-call availability for emergencies.

The role emphasizes working with clients to obtain housing stability, navigate benefits, and connect to community resources while documenting all contacts and updating files.

Qualifications

• Bachelor’s degree in Social Work, Human Services, or related field required.
• In lieu of a Bachelor's degree, an Associates degree with 1 year homeless population experience acceptable.

Responsibilities

• Coordinate and implement services for My Home Housing Program participants.
• Be available on a 24-hour on-call basis for emergencies.
• Conduct twice-monthly home visits with each client.
• Assist clients with budgeting, errands, and transportation.
• Develop service plans and connect clients to community resources.
• Maintain client paperwork and program documentation.
• Engage with landlords and collateral contacts as needed.
• Support clients with job seeking, resumes, and SSI/SSDI navigation.

Skills

Case management

Community resources

Communication

Documentation

Microsoft Office

Time management

Client relations

Education

Bachelor’s Degree in Social Work

Associates degree + 1 year homeless experience

Tools

Microsoft Office

Job description

Job Title: Case Manager – My Home (SPC)

Reports To: Director of Community Housing Programs

FLSA Status: Full-time/Salaried

This position is responsible for the coordination, planning and implementation of services for My Home Housing Program participants. The Case Manager is expected to be available on a 24-hour “on-call” basis for emergencies.

Essential Duties and Responsibilities:

• Performing twice monthly home visits with each client.
• Performing assessments and creating service plans with clients.
• Assisting mobility-impaired clients with shopping and errands.
• Assisting clients with moving to and from rented units.
• Communicating and meeting with clients’ collateral contacts.
• Assisting clients with budgeting and money management.
• Referring clients to appropriate resources.
• Assisting clients with job seeking and resume writing.
• Assisting clients with obtaining SSI/SSDI benefits.
• Developing and maintaining therapeutic relationships with clients.
• Ensuring that clients are following the rules of the program.
• Documenting every contact with clients in the clients’ files.
• Performing on-going paperwork as required by the Guest House and Milwaukee County Special Needs Housing Programs.
• Obtaining and maintaining necessary client paperwork.
• Performing referral and exit paperwork for clients.
• Checking both voicemail and e-mail regularly.
• Coordinating and delivering needed donations to clients.
• Tracking mileage and turning in mileage log to Lead Case Manager each month.
• Maintaining relationships with landlords and responding to clients’ needs by communicating with landlords.
• Utilizing training opportunities offered by the Guest House.
• Participating in an annual evaluation with the Lead Case Manager.
• Other duties as assigned by the Director of Community Housing.

Qualifications:

• Excellent leadership and interpersonal skills.
• Knowledge of and experience with utilizing community resources.
• Ability to communicate clearly through both verbal and written forms.
• Ability to write professional and technical documents.
• Computer proficiency, including a working knowledge of Microsoft Office programs.
• Ability to plan, implement and follow through with projects relating to the position.
• Excellent time management skills.
• Ability to provide case management for eligible, targeted population.
• Understanding of building management issues, landlord/tenant relations and housing contracts and leases.
• Understanding of issues relating to homelessness, mental illness and substance abuse.
• Previous experience in case management or a related social services position preferred.
• Previous crisis prevention and intervention training desired.Maintain a valid Wisconsin driver’s license, vehicle insurance, and reliable transportation in compliance with agency requirements.

Training and Experience:

• Bachelor’s Degree in Social Work, Human Services or a related field required.
  • In lieu of a Bachelor's degree, an Associates degree, and 1 year of experience working with homeless population is acceptable.

This position description indicates the general nature and level of work expected of the employee. It is not designed to cover or contain a comprehensive listing of duties or responsibilities required of the employee. The employee may occasionally lift, push or pull up to 50 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.